Engineer Technical Support

CURRICULAM VITAE

Name: RASHMI KANTA MOHANTY

Mobile: 965-***-****

Email: *******.************@*******.***

OBJECTIVE

Seeking assignments in Computer Hardware, Networking operations & Technical Support in a technology driven organization of repute.

To contribute strong IT and managerial skills. To have positive impact on the organization with respect to its IT functioning and increase profit levels. Grow in career with the time.

PROFESSIONAL SYNOPSIS

Over 3 years of experience in Hardware/Network Operation and holds clear understanding of networking concepts pertaining to LAN, WAN, MAN, security, protocols, Hardware & Networking device administrations, maintenance and troubleshooting.

ORGANISATIONAL EXPERIENCE

Jan 2013 to till Date - SAI INFO SYSTEM (INDIA) LTD.Onsite BOB, OBC, IDBI & SBP

Banks in Odisha.Working as a Technical Support Engineer.

Feb 2010 to Dec 2012 - Agnee computer Pvt.Ltd, Cuttack, Odisha.

Working as a Hardware & Network Engineer.

KEY SKILLS

Having good knowledge of computer, LAN/WAN Technologies. Holds good exposure in troubleshooting & administration of Computer hardware and Windows XP,2003 & Windows 7, TCP/IP, DHCP, DNS, Active Directory, remote desktop etc.

Technical Support/Troubleshooting

Sound knowledge of installing, configuring and maintaining several standalone and network operating systems including Windows XP, Windows Server 2003 & 2008,Windows Vista, Windows 7 OS.

Manage, troubleshoot and maintain network printer.

Providing assistance to technical support department in the development of network.

Liaison with network engineers to resolve escalated calls with respect to protocol, topology, physical media and operating system issues.

Answer user questions about usage and best practice of the systems.

Diagnose user problems and provide solution.

Updating Service packs and Security Patches.

Monitoring Event Logs and Performance logs.

Troubleshoot, help & guide spoke location engineers through net meeting, remote desktop or remote assistance.

WORK EXPERIENCE

With Sai Info System Ind. Ltd.

Set up workstations and laptops for new employees: configured system, ensured Network Connectivity, and installed and tested hardware and software.

Troubleshooting hardware and network day-to-day problems.

Implementing, monitoring, installing and troubleshooting of windows XP,Vista & Win 7 OS.

Installing and configuring application software, Antivirus and Hardware.

Keep the track of the antivirus update and troubleshoot the virus problem to make sure the network is virus free.

Install, troubleshoot and upgrade MS Outlook and Bank softwares (Signcap,Ilink,Pinacle,Autosoft,Dumps)

Answer user questions about usage and best practice of systems.

Diagnose user problems and provide solutions.

Planning, troubleshooting, maintenance and upgrade of pc hardware, network devices and software.

Monitoring and troubleshooting of printers (Laser,dmp,Network Printer,Print Server and passbook)

PROFESSIONAL QUALIFICATIONS

Microsoft Certified Technology Specialist (MCTS) no # 070680 (Under Windows 7 configuration)

Diploma in Electronics (One year modular course) From UTTI.

Advance Diploma in Hardware & Networking from NITM.

Completed training of MCSE from NHIC.

Completed training of CCNA from CAC.

Continuing MSC IT from KSOU.

EDUCATIONAL CREDENTIALS

B.A under Utkal University.

Intermediate under CHSE Odisha.

Matriculation under HSE Odisha.

PERSONAL DETAILS

Date of Birth : 15th August. 1984

Father’s Name : Mr. Uttam Kumar Mohanty

Marital Status : Single

Languages Known : English, Hindi & Oriya

Correspondence address : Plot No:-D/268, Sector:-7, CDA, Cuttack, Odisha:-753014

Permanent Address : At: - Khadagpur, Po:-Srirampur, Dist:-Jagatsinghpur

SPECIAL DELIVERY

I believe in the fact that no one is a born master. Every one develops himself by learning from the surroundings. What I can assure is that I am a quick learner and I do have the guts to turn on the key towards success by giving y best shot.

DECLARATION

I hereby declare that the above information is true to the best of my knowledge and belief.

Date:

Place: (RASHMIKANTA MOHANTY)

Contact this candidate