Customer Service Manager

Rogerio M. Nunez Monteiro

***** ****** ***. #***, *********, CA 90250 . 310-***-**** .

************@*******.***

OBJECTIVE

To seek a challenging entry-level role in the field of contract management

or supply chain analytics with a reputable company where I can contribute

my knowledge and work experience in supplier/customer relations for the

success and growth of the company.

PROFESSIONAL EXPERIENCE

Special Forces Gear, Gardena, CA

Assistant Manager

Aug 2010-Present

Oversee daily operations, including quoting, billing, collections,

sourcing, and warehouse inventory

Supervise four team members in areas of customer service, production,

logistics and social marketing

Manage all client activities including negotiating and drafting contracts

and customized sourcing

Responsible for the acquisition and maintenance of the company's largest

accounts at over $50k a year

Currently focused on securing a government contract that will increase the

company's revenue by 20%

Executive Assistant

Aug 2008-Aug 2010

Developed online content, including social media marketing, online product

specifications, and promotions

Planned and arranged both client meetings and operational meetings for the

General Manager and CEO

Provided general support through maintaining documentation and handling

customer service calls

Played an integral role in building customer relationships, resulting in

increase of company revenue

Assisted in administrative duties such as communications, customer

reception, and maintaining files

Mini Storage Co., Culver City, CA

Jul 2007-Jun 2008

Assistant Manager

Managed the daily operations of a 500 unit storage facility including

accounting and customer service

Maximized company exposure and marketing through various social media

streams to expand client base

Conducted client meetings, familiarized client with products available, and

closed on multiple contracts

Administered and coordinated finance plans customized to the clients'

requirements and financial means

Facilitated the collections process on delinquent accounts and storage unit

auction activities to minimize loss

TACA Airlines, Los Angeles, CA

Oct 2006-Mar 2007

Passenger Service Agent

Responsible for the passenger check-in, passenger boarding, and direct

customer sales processes

Guided and assisted customers for queries regarding flight itineraries,

airport navigation, and flight status

Demonstrated quick thinking and ability to multi-task in client-facing high

pressure environments

Specialized in expediting the boarding process for high profile VIP clients

and escorting them to the gate

Accommodate passengers and airport crew with baggage, cabin accessibility

and in-flight supplies

EDUCATION

University of California - Riverside, Riverside, CA

B.A. Political Science

Graduation Date: December 2012

SKILLS / ABILITIES

Fluent in Portuguese and Spanish

Proficient in Microsoft Office Suite Products: Word, Excel, PowerPoint

Basic experience in Adobe Photoshop, Adobe Acrobat, and QuickBooks

Ability deliver high quality and service in high pressure environments

Self-motivated, enthusiastic, strong people skills

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