JENIAT ZOE SAMUEL

***** ****** *****, *** # **, Baton Rouge, LA 70809 - 914-***-**** (C) - ab09la@r.postjobfree.com

Summary

To apply my extensive technical and business management skills at locations with complex Business

Intelligence/Management Information and Enterprise Performance Management requirements creating the

desired competitive advantage by bridging the gap between technology and business.

Highlights

● Extensive knowledge of business processes

● Possess excellent communication,

within sales, finance, marketing and manufacturing

interpersonal and collaborative skills

● Flexibility and ability to adapt to new

● planning and organizational skills

technologies

● Ability to handle work under pressure and

● Customer service

perform multiple tasks simultaneously

Accomplishments

● Have won the best student award in schooling.

● Got 100% in CHAMPS while working in K F C for providing the best customer service.

● Scored the highest mark in the class in a logical problem solving test during postgraduate

studies.

Experience

Wizcore Technologies Limited March 2010 to June 2010

SAP BI TRAINING

London, UK

● Modelling: Created Info objects, Info Cubes, DSO, PSA, Multi providers, Infosets, Application

Component, Data Source, Communication Structure, Transfer Structure, Transfer rules, Update

rules, Routines Administration of data targets, ETL, Create and use data transformation and Data

Transfer Process to load and transform data from various sources Analyzed and activated relevant

Business Content in BI system.Process chains design,Managing process chains

● Reporting: Experience in Report Generation - worked on BEx Analyzer, Query Designer, Web

Application Designer, Info set queries and queries on Multiproviders Created custom queries using

Conditions, Exceptions, Variables, Structures, Restricted and Calculated Key Figures and created

aggregates for frequently used queries. Query performance optimization

● Data extraction from SAP Components: Generic Extraction Standard Extraction Customized LO

cockpit

● Performance Tuning: Compression, Aggregates, Rollups, Cube Partition Improved data load and

query performance by doing compression, aggregates, partitioning and SQL Trace Created and

Maintained Authorizations, Events and Process Chains (RSPC).

Wizcore Technologies Limited July 2010 to November 2011

SAP BI INTERN

London, UK

● The job involves understanding the business requirements of the client and implementing it in the

system like generation of reports from various other processes like Financials, Logistics, Materials

Management and Human Resources by coordinating with consultants from respective processes

Created flat file data source and Info source for Audit details ODS (ZAUDITO1) to store historical

data to compare previous and current fiscal year Audit details from dolfin legacy system.

● Created flat file data source and Info source for Local Sub Accounts ODS (ZLSUBAO1) to store

local sub Accounts details from legacy system.

● Created flat file data source and Info source for SP Line Item ODS (ZSPLO01) instead of CCA

ODS to store Special Purpose Line Item data from legacy system.

● Created Custom Info Cubes for different regions.

● Involved daily data loads activities in production system for financial cubes like Operational

Expenses, Cost Center Accounting, Cost Center Accounting and General Ledger.

● Involved in preparation of test plans for development and integration systems.

● Created Aggregates to improve system query performance.

● Developed several reports like (Balance Sheet Reporting, P&L Reporting, Trial Balance

Reporting, Cost Center Reporting, Local Legal Reporting)

● Involved in design and development of stage 2 & 3 for client Logistics &Supply BI solution.

● Sales, Billing Cubes and Data Store objects will be used to capture details of all Sales Orders &

Billing documents generated daily in the ECC System and will pass the data to the client BW that

will support the CLIENT Order Book reporting requirements using standard extractors.

2LIS_11_VAHDR, 2LIS_11_VAITM, 2LIS_11_VASTH, 2LIS_11_VASTI, 2LIS_11_C_SCL,

2LIS_13_VDHDR, 2LIS_13_VDITM

● Payments cube will be used to capture the data by using customer defined table in the ECC

system to report customer, Sales Order and Method of payments details.

● Footfall and Footage data is interfaced from the Shopper track system from stores to a central

legacy system database table on a daily bases. These Cubes are used in a multi cube with the

sales order cube in order to report on the conversion rates, actual sales orders and KPI for sales by

square footage.

KFC January 2009 to November 2010

Customer service assistant

EDINBURGH, UK

● Accepted payment from customers and made change as necessary.

● Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Won

Server of the Month award on three separate occasions.

● Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and

thanked customers

● Displayed courtesy and strong interpersonal skills with all customer interactions.

● Resolved customer complaints and concerns with strong verbal and negotiation skills.

Tesco supermarket November 2010 to November 2011

Customer service assistant

EDINBURGH, UK

● Helped customers select products that best fit their personal needs. Educated customers on

product and service offerings.

● Collaborated with customer service team members to give exceptional service throughout the

entire shopping and purchasing experience.

● Kept the store clean and maintained neat, orderly product displays. Processed all sales

transactions accurately and in a timely fashion.

● Exchanged returned merchandise for customers quickly and efficiently.

● Confirmed that appropriate changes were made to resolve customers' problems .

● Informed customers about sales and promotions in a friendly and engaging manner.

Education

2011

EDINBURGH NAPIER UNIVERSITY

MSC DRUG DESIGN AND BIOMEDICAL SCIENCE

Master of Science

EDINBURGH, SCOTLAND, UK

2008

SRM UNIVERSITY

GENETIC ENGINEERING

BTech

CHENNAI, TAMILNADU, INDIA

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