Customer Service Truck Driver

Kimberly Michon

803-***-****

***.******@*****.***

Professional Profile

Experienced Transportation/Logistics professional with more than 20 years

of experience in various operations.

Experience

Breeland Courier Services, West Columbia, SC

2012 to Present

Dispatcher

. Organize and plan scheduled, stat and on demand deliveries via land

and air

. Dispatch and supervise drivers to ensure satisfactory and on time

service

. Prepare and process drivers' paperwork for billing

. TSA certified

Alpine Access, West Columbia, SC

2011 to 2012

Customer Service Specialist

For Microsoft Xbox System

. Assisted customers with billing, Xbox Live accounts and connectivity

issues

. Identified, researched, and resolved customers' issues in a timely

manner.

. Provided customers with product and service information.

J L Ellis Trucking, West Columbia, SC

2009 to 2011

Clerical Office

. Maintained records of vehicle maintenance

. Schedule pickups and deliveries, notify customers of any delays

. Process paperwork for billing and payroll

Direct Link Couriers, West Columbia, SC

2007 to 2008

Delivery Driver, Courier

. Delivered product to stores and hospitals according to route schedule.

. Provided training for new staff.

. Responsible for following up the complaints or request of customers.

. Maintained safety and inspection of cargo.

USF Holland, West Columbia, SC

1999 to 2006

Dispatcher

. Coordinated with other terminals to ensure all expedited pickups and

deliveries were on schedule.

. Monitored drivers and equipment to reduce driver layover costs.

. Assisted with outbound operations to meet scheduled cut-off times.

. Worked with central dispatch to plan drivers dispatch, assigning loads

to drivers according to needs and driver capabilities.

. Communicated with customers ensuring they received exceptional

service.

UPS Air Hub, West Columbia, SC

1999 to 2001

Package Handler

. Recognized as "Outbound Employee of the Month"; for superior

performance and dedicated service commitment.

. Passed all Safety Inspections.

. Sorted and loaded packages by zip code.

. Distributed incoming packages to correct color coded belts.

. Operated various types of equipment: scanners, sorters, floats, and

load/unload feeders.

Education

ITT Technical Inst, Indianapolis, IN

Courses in Business (GPA 3.0)

Truck Driver Institute, Richburg, SC

Certificate, CDL Training, Aug 2006

Midlands Technical College

Certificate, Lotus 1-2-3, Feb 1992

Savannah Christian High School

Diploma

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