Customer Service Assistant

Gakven Monica Siu Siu

**-** **** ****** / ********, NY 11377 / 218-***-**** / ******@*****.***

CAREER SUMMARY

Recent graduate with BA in Communication and Media. Dynamic and excellent multitasker with extensive

experience in various administrative and office settings in higher education and other functional teams.

Demonstrated ability to fulfill targeted goals, detail oriented, problem solver, and critical thinker with exceptional

customer and communication skills.

WORK EXPERIENCE

Marketing Specialist, Veteran and Nontraditional Student Center,

2012 to 2013

University of Wisconsin-Superior

• Created appealing promotional material and developed marketing strategies that

helped double the attendance to the center’s events and programs

• Promoted the office to our targeted audience through active input in discussions

and meeting sessions

• Represented the office and its mission by actively participating at our sponsored

events

• Created and introduced the center’s Facebook webpage, QR codes, and electronic

documents and presentation that helped triple awareness of the center

Student Assist and Webmaster, Office of International Programs (OIP),

2010 to 2013

University of Wisconsin-Superior

• Worked and updated data for the office’s website for a more smooth appearance

and to decrease support calls and emails up to 40%

• Performed front desk duties to support our office staff and help promote university

services

• Maintained, inputted, and created records; created and repaired digital documents

for improved user friendly experience

• Assisted international students and the office staff through effective communiqué

by email, phone, and face-to-face

2010 to 2013

Custodial Assistant, Residence Life, University of Wisconsin-Superior

• Assisted custodial staff in various duties to conserve health and cleanliness of the

residence facilities

• Frequented initiative to solve upcoming problems at the halls

2012

Reporter, Stinger, University of Wisconsin-Superior

• Gathered on-site information of events, typed and edited stories for the website

(polished stories were published on the newspaper)

• Served as photographer to effectively represent stories

Summer/Winter Staff, Residence Life, University of Wisconsin-Superior 2011 to 2013

• Cooperated with other staff members in the promotion and maintenance of order

and cleanliness

• Attended hall customers with excellent hospitality and customer service for

consistent loyalty and good review

• Led and trained staff members in a diversity of duties assigned by the department

Tutor/Mentor, Upward Bound, University of Wisconsin-Superior’s TRIO

2012

Program

• Tutored, interacted, and provided mentoring/counseling services to participating

high school students

Gakven M. Siu / ******@*****.*** / 218-***-**** 2

Tutor/Assistant Professor, World Languages, Literatures, and Cultures

2010 to 2011

Department, University of Wisconsin-Superior

• Tutored students for best language practice and application, assisted in the

completion of the students’ class assignment

• Substituted the Spanish professor during lecture sessions upon request

Assistant/Customer Service, Restaurante Atlántico, Tegucigalpa, Honduras 2004 to 2009

• Assisted the cook in the preparation of dishes and helped in the organization of

merchandise

• Worked as a cashier and attendant, served customers over the phone, worked on

other duties as assigned

VOLUNTEER EXPERIENCE

Former Vice President and Public Relations Director, World Student

2009 to 2013

Association, University of Wisconsin-Superior

• Created and edited flyers and other promotional material that helped promote

events and our mission while advising and overseeing the Promotions Committee

• Assisted the president in his duties and made executive decisions during moments

of crisis that helped meet our deadlines and goals

• Oversaw all committee members

Presenter and Exhibitor, American Multicultural Student Leadership

2013

Conference, University of Wisconsin-River Falls

• Actively participated in the conference by presenting in the categories of Visual Arts

exhibition and Research oral presentation

EDUCATION

Bachelors of Arts – Communicating Arts - Interactive Media Track

Minor – Visual Arts Graduated

University of Wisconsin-Superior, 3.57 GPA May 2013

SKILLS

• Working knowledge of Microsoft Office, Adobe Creative Suite 5, and

CommonSpot

• Deadline driven, fluent in Spanish and English, strong work ethics and fast learner

ACTIVITIES/INTERESTS:

• Member of Amnesty International

• Supporter of American Lung Association, Asian Cultural Council, and the American

Cancer Society’s Relay for Life

• Participant of the 2011 Annual Diversity Leadership Retreat at Amnicon Park, WI

• 2011 tour guide for Boxes and Walls program and logo competition participant

(Honorable Mention award)

• Digital Image and Video Editing

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