Customer Service High School

Richard Dawkins III

*** **** **** **, *********, SC 29073 Home: 803-***-**** • Cell: 803-***-**** ***********@*****.***

Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Client relations specialist

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS Leadership

Served as key contributing member to Leadership team.

EXPERIENCE Part Time Supervisor, 01/2008 United Parcel Service - West Columbia, S C I am responsible for the daily management of 18 employees to ensure the efficient and safe processing of nearly 20k packages. I have implemented staffing plans and volume projections to accommodate the new Amazon fulfillment center. I am responsible for performing quality performance reviews and identifying gaps in performance as well as implementing plans to get most help needed employees back on track.

Account Manager, 01/2001 to 06/2013 E J and Associates - Lexington, S C I was responsible for data entry of all patient records, posting and filing all charges to the insurance company and follow up. I was also responsible for posting all payments and following through with collection procedures if necessary. I also responded to all IT or technical issues that may have arisen on a daily basis. I dealt directly with the patients and physicians to ensure that all parties were satisfied with the services received.

EDUCATION High School Diploma: High School, 1997 Brookland-Cayce High School - Cayce, S C, United States

Bachelor of Arts: Business Management Phoenix University - Phoenix, AZ, United States I am currently enrolled in this program and hope to graduate in December 2015.

Conflict resolution techniques

Team management

Focused on customer satisfaction

Talent development

Training and development

Meticulous attention to detail

Management of remote employees

Skilled multi-tasker

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