Administrative Assistant Service Management Office&Family Service Coor

SHUTIC D. COATES

***** ***** **** * Glen Arm, Maryland 21057 * Phone (410) 592-

2249*******@*****.***

QUALIFICATIONS

. Adults & Students Case Management Skills

. Excellent organization, supervisory, verbal and written communications

skills

. Strong clinical & crisis intervention skills

. Strong evaluating, analyzing and research skills(qualitative &

quantitative)

. Psychosocial Assessment Skills

. Ability to analyze and understand with minimum instructions

. Home Visits for Chronic Absenteeism

. Mental Status Exam for Adults

. Individualize Education Program in Baltimore City Public Schools

. Druid Height Community Programs

. Community Outreach Experience

. Volunteered with Ombudsman Baltimore County Office

. DSM-IV diagnostic identifications

. Power Point Presentations

. Community School Coordinator

EDUCATION

University of Maryland School of Social Work

2012

Masters in Social Work, Clinical and Aging Concentration

GPA 3.78

Dundalk Community College, Dundalk, Maryland

2001

Certificate, Paralegal Studies, Litigation Concentration

GPA 3.12

Shaw University, Raleigh, North Carolina

1998

Bachelor of Arts Degree Criminal Justice

GPA 3.72

Awards and Honors:

Alpha Kappa Mu Honor Society, National Dean's List, Magna Cum Laude and

Collegiate Award from Zeta Phi Beta Sorority, Incorporated

Mergenthaler Vocation Technical Senior High School

1994

High School Diploma, Data Entry Class

Ranking: Top 10%

Computer Skills:

PC Proficient: Microsoft Word, Microsoft Outlook, Microsoft Excel,

Microsoft PowerPoint, Microsoft Access

Volunteer Services:

Student Development Counselor at Shaw University, Intake Coordinator at

North Carolina Women Detention Center, Church Community Service at Towson

Men Detention Center, Representative at Ombudsman Program with Baltimore

County Department of Aging, Social Work Community Outreach Service (SWCOs)

at Baltimore City Public School -Field Placement, John Hopkins Elder Plus

Program-Field Placement

Certifications: License Associate Minister, Notary for Maryland, Clinical

Aging Concentration, Paralegal Litigation Concentration

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SHUTIC D. COATES Page 2

EMPLOYMENT HISTORY

John Hopkins Bayview Hospital - Hopkins ElderPlus

09/11-07/12

Baltimore, MD - Case Management- Social Work Intern 16 hours weekly

Professional experiences included, but not limited to: case management of

older adults, psychosocial assessment for older adults, Mental Status Exam,

assisting with Palliative Care, working with medical team, participating in

the weekly care plan meeting with the staff and client, determining

Medicare Eligibility and Aging and Disability Services; family meetings for

interventions, organizing and participating with the Cognitive Impaired

group at the Day Health Center to assist with mental and physical

stimulation for older adults with Dementia, providing available resources

to clients, eligibility of programs, home visits to clients and caregivers,

attend regular monthly caregiver support group meetings and mental status

questionnaire.

Social Work Community Outreach Service - Augusta Fell Savage High School

09/10-06/11

Baltimore, MD - Community School Coordinator Intern 16 hours weekly

Professional experiences included, but not limited to: case management and

assessment of students, collected and analyze data reports on attendance

for chronic absenteeism, worked closely with secretary regarding

initiatives to improve attendance/academics, improve school climate,

promote family engagement, monthly face-to-face contact with truancy

students and their care provider, organizing monthly PTA with the school

parents and grandparents, monitored truancy students progress, After School

Supper Program, monthly President roundtable meetings with other BCPS,

provided counseling and referrals as needed to truancy students and

parents, attended Harlem Park Community Association monthly meetings,

organize food pantry onsite, meeting with onsite school Counsel regarding

students behavioral issues, meeting with students to discuss plans of

intervention regarding absents, one-on-one with students of chronic absents

issues, assist school coordinators, partner with Druid Heights Community

Center GED Program.

Division of Vital Statistics - Dept. of Health & Mental Hygiene

05/06-present

Baltimore, MD - Office Supervisor I

Professional experiences includes, but not limited to: case management of

adoptions and paternity cases; supervise and a assist a staff of seven

office service clerks; implement and review operating efficiency of the

legal department; interpretation of the Health General Article regulations

contained in the Code of Maryland Regulation (COMAR); procedures in the

manuals to clarification of documentation submitted for corrections

pertaining to Affidavits and various court orders; preparing and discussing

Performance Evaluation for each staff; set six month goals with staff

according to Performance Evaluation; monitor assignment of job tasks to

office service clerks according to COMAR; responds to and resolves

inquiries from the public; Governor or Mayor's offices, legislators, State

agencies, Maryland Circuit Courts and Maryland Hospitals; contact with

child support enforcement administration, DHR-confidential intermediary

cases; witness protection cases with Federal government clearance.

Office of the Attorney General - State Highway Administration

10/02- 05/06

Baltimore, MD - Administrative Assistant/Legal Assistant-III

Professional experiences included, but not limited to: preparing Petition

to Withdraw, Land Acquisition Petition and Condemnation Petition for filing

with Circuit Court; drafting Motions; working on InterCounty Connector

Project; drafting of and responding to Interrogatories and document

production requests; researching precedent cases from Westlaw; scheduling

conference calls, appointments and depositions; preparation for

depositions; distributing and date stamping incoming mail; preparing

Affidavits; preparing Subpoenas; performing all tasks related to the

management of incoming Tort and Condemnation cases; maintaining files from

organization to updating pleadings and correspondences; reviewing of SHA

Plats for condemnation cases and Deeds; review of general MOU agreements,

notarizing documents for attorneys, taking dictation and filing pleadings

electronically through the courts for MD and DC.

SHUTIC D. COATES Page 3

EMPLOYMENT HISTORY CONTINUE

Friedman & MacFadyen Bankruptcy Law Firm

03/00-09/02

Baltimore, MD - Bankruptcy Processor Supervisor

Professional experiences included, but not limited to: communicating with

the debtors' attorney to arrange Agreed Order Agreements; reviewing debtors

account to advise attorney of delinquent status; executing and preparing

Affidavits; scheduling and preparing hearing notices; preparing bankruptcy

petition for DC & MD chapter 7, 11 & 13; drafting amended, repeated,

withdrawal and eviction motions; preparing discovery to obtain various

information and document from the debtor, trustee and attorney;

verification of Note Holder; drafting letters; access to the MD and DC

Bankruptcy Court Pacer system to verify and/or update information and

events, read, comprehend and differentiate; oral and written motion

referrals from various mortgage clients; managing foreclosure files;

contractual and post petition due dates; research problem files; input

information in computer; schedule hearing for Motion for Relief in

accordance with the US Bankruptcy Code for five Judges; corresponding with

client via telephone, facsimile, e-mail and mail; manage and monitor

computerized client referral systems-(lenstar); closing bankruptcy case

files and sending files to foreclosure and interact with Maryland District

Bankruptcy Court.

Orion Power Holdings

07/99-02/00

Baltimore, MD - Administrative Assistant/Receptionist

Professional experiences included, but not limited to: answering multiple

phone lines; sorting incoming mail; reordering office supplies; making

travel arrangements; maintaining office files; setting up travel profile

databases; assist staff with computer related application problems;

greeting clients; arranging meeting agendas' phoning and maintaining

account with office vendors and assisting General Counsel.

Teligent, Inc. TCI Systems Group

05/99-06/99

Baltimore, MD - Administrative Assistant/Receptionist

Professional experiences included, but not limited to: answering multiple

phone lines; typing memorandums and correspondences; sorting incoming mail;

use of facsimile and copy machines; reordering and maintaining office

supplies; greeting customers and updating business accounts with various

vendors. Temporary Assignment

North Carolina Department of Transportation - Rail Division

08/98-05/99

Raleigh, NC - Administrative Assistant/Receptionist

Professional experiences included, but not limited to: answering multiple

phone lines; typing correspondences; editing documents; mailing and

transporting literature to the Raleigh train station; covering telephones;

interacting with general public; design database files for Train Host;

expense reports for traveling; group projects; assembling packages; office

inventory and setting up meetings. Temporary Assignment

* REFERENCES AVAILABLE UPON REQUEST *

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