Customer Service Manager

Deon Johnson

**** **** ***** **

FT. Worth, Tx

817-***-****

********@***.***

Objective: Experience working in a fast -paced environment demanding strong

organizational, technical, and interpersonal skills. Trustworthy, ethical, and

discreet, committed to superior work ethic. Confident and poised in interaction

with individuals at all levels. Detail-oriented, resourceful in completing projects,

able to multi-task effectively

Experience: Dallas Marriott Las Colinas Irving, Tx

Audio Visual Manager (MVP) March 2001 to Present

Responsible for providing Audio Visual cost estimates, budgeting, setup

and installation, operation, inventory control and billing of equipment, as

well as, hiring, scheduling and training of AV technical personnel

Administered and configured LAN & WAN test

Resolved technical hardware and software problems for end users via

telephone, local and remote locations.

Analyzed, designed, tested, and evaluated network systems. (i.e. LAN,

WAN, internet, intranet, and other data communications systems).

Creating CDs & tapes for backups in different text based and graphic

media formats.

Interacting with clients, inbound & outbound, to answer questions, email

administration, processing site orders, requests, etc.

Pre cons with clients, Proposals, Contract Negotiation, Diagrams

Scheduling of equipment rentals, and av technicians,

Networking with vendors to get the best rental prices

Maintaining ballroom PA system, DMX Satellite music

Trouble shooting internet issues throughout hotel

Maintaining ballroom lighting, matrix panel, control switches

ITA Audiovisual Fort Worth, Tx

Director of Audiovisual October 1997 2001

Director of 3 Hotels – DFW Marriott South, Holiday Inn North, Holiday Inn

South

Pre-con meeting, BEO meetings, proposals

Managing av supplies for all 3 hotels

Scheduling techs based on labor to revenue

Contract negotiation

PSAV – Hyatt Hotel DFW Airport

Audiovisual Tech September 1996 - 1997

Room setup audiovisual

Lighting, PA systems, Projection

Customer Service, Trouble shooting,

Education: Eastern Hills High School Diploma June 1987

Art Institute of Dallas Associated Degree 1997

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