Customer Service Manager

Jaleesa Brooks

**** ***** ******* *****

Virginia Beach, Virginia

23464

Cell- 757-***-****

*******.******@*****.***

Highly educated and experienced scientist is seeking a career in a

professional industry that will utilize Chemistry/Materials Science &

Engineering education.

Qualifications:

. Excellent project management and collaboration skills from organizing

events and implementing detailed project plans while working in

research groups.

. Experience in maintaining compliance with federal, state, and local

regulations from educational and work background.

. Expertise writing routine technical reports and documents in

compliance with company policy

. Leadership and teaching skills: Previously responsible for supervising

and training graduate and undergraduate students in polymer synthetic

protocol and lab safety, in addition to tutoring and teaching STEM

disciplines.

. Completes tasks quickly and efficiently to meet deadlines from

experience working in fast paced environments.

. Skilled with various analytical instruments, techniques, and software,

in addition to preforming mild equipment maintenance, calibration, and

troubleshooting.

. Skilled in investigation, analysis, and problem solving.

. Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook etc.

. Punctual and articulate: vast capabilities with presentations/public

speaking having given technical talks and presentations at local and

national conferences.

. 7+ years of customer service experience: working with the general

public.

. 3+ years of experience in marketing and sales.

. Self-motivated individual driven by enhancing quality of work.

Education

Degrees held

Norfolk State University

GPA-3.6

Masters of

Materials Science & Engineering, December 2012

Norfolk State University Lake

Taylor High School

Bachelors of Chemistry, May 2010

Advanced Diploma, June 2006

Norfolk Virginia 23504

Norfolk Virginia 23502

Work Experience

Test Proctor (PT) March 2013-current

PSI

Manager: Shaun Snell

. Proctoring tests for professional licenses including real estate,

business, contracting, cosmetology, medical aide, pharmacy technician

etc.

. Abiding by company testing security protocols and procedures by means

of checking for proper Identification, reference materials, and

supplemental aids.

. Handling questions and concerns of testing candidates serving as the

authority liaison for PSI.

Teller Specialist (PT)

October 2011- Current

Chartway Federal Credit Union

Manager: Joel Uc

. Handles everyday monetary needs of credit union patrons in accordance

to federal/state regulations.

. Solicits banking services based on customer needs such as addition

accounts, loans, IRA's/certificates etc. in addition to personal

banking.

. Handles customer concern and questions about their accounts and the

credit union's policy.

Graduate Student Researcher (FT) (Polymer chemist)

August 2010-December 2012 Center for

Materials Research

. (DOE sponsored) Thesis Project: Multi-step synthesis of a donor,

acceptor, and DBA block copolymer from raw materials.

. Characterizations of the acceptor, donor, and DBA block copolymer

. Fabrication and processing studies of the DBA block copolymer in a

solar cell device. (Results from my thesis experiment will be

published in science articles.)

. Teaching graduate and undergraduate students analytical technique

and lab safety

. Attend National conferences for network opportunities and to present

research.

. Tutored in several STEM core courses for undergrad students

Computational Chemistry Intern June 2,

2010 - July 24, 2010

Center for Material Research

The modeling of poly 4H-cyclopenta [2, 1-b '3, 4-b'] dithiophen-4-one

. Purpose of research was to explore computationally the effects of

various structure changes on the HOMO and LUMO levels of the original

monomer 4H-cyclopenta [2, 1-b '3, 4-b'] dithiophen-4-one

. The computational experiment was also completed experimentally in a

lab; the computational work matched experimental outcome

. The research was presented in a research symposium.

Pharmacy Associate May 2009 - April 2010

Rite Aid Pharmacy

. Worked in a fast paced environment to process patron prescription

orders

. Handled various drugs and prescriptions; compounding, stocking

prescriptions, and working with C2 drugs under the close supervision

of the pharmacist

. Learned many customer service skills

. Gained mentorship and pharmacy experience under a pharmacist

Optical Engineering Research Intern (Research 498) September 2009

- December 2009

Center for Material Research

Analysis of Negative Refraction Index

in Photonic Metamaterials

. Purpose of the experiment was to use the refractive index data

collected from the photonic metamaterials sample to ultimately

understand the optical properties of the materials in such a way that

it can be manipulated to enable a variety of exciting applications

such as super lens, hyper lens, and invisibility cloaking.

. Instrumentation such as lasers and XRD used

Volunteer Work

. Participating in and facilitating outreach programs for ages K-12

gearing them towards STEM disciplines and postsecondary education.

. Missionary work with my church

. Funeral Reception Catering

Accomplishments/Awards

. Center for Materials Research Graduate Assistanceship recipient

. Spring 2012 CHM 452 Teaching Assistant

. NOBBChE, ACS, VAS, NSBE memberships

. GPA-3.6 on 4.0 scale

Publications

. Sun, S.; Zhang, C.; Li, R.; Nguyen, T.; David, T.; Brooks, J.,

"Frontier orbital and morphology engineering of conjugated polymers

and block copolymers for potential high efficiency photovoltaics",

Sol. Energy Mater. Sol. Cells, 2012, 97, 150-156

Contact this candidate