Customer Service Engineer

John Mazzu 832-***-****

**** *** ******* ****.*.*****@*****.***

Houston, TX 77091

Objective

Experienced customer service representative and Linux Admin seeking position technical,

clerical, or tutorial.

Education

Pursued Bachelors of Science in Electrical Engineering and in Physics. Supplemental and

continuing web-hosting education and self-study while employed with Hostgator.com.

Work Experience

HostGator.com LLC, Customer Service and Technical Support, December 2010-June 2013

• Junior Server Monitor, November 2012-June 2013

• Working with customers to resolve resource over-usage issues involving single

websites or hosting accounts. Primarily written, email, communication.

• Junior Administrator, December 2010-November 2012

• Customer service and web-hosting technical support. Oral and written

communication.

• Documenting, investigating, escalating, researching, and resolving technical and

billing issues.

University of Houston Physics Department, Tutor, June 2010-August 2010

• Non-college work study.

• Tutored students in physics.

Skills

• Web technologies: Managing servers running Linux, Apache, MySQL, PHP.

• cPanel/WHM.

• Linux BASH, regular expressions, grep/sed/awk .

• Some depth in Apache mod_rewrite.

• PHP tracing and debugging.

• MySQL, with some experience in query optimization.

• Applications: MS Office Excel, Word, PowerPoint.

• Office experience: Receptionist, Filing, Collating.

• Spanish: semi-fluent.

• Lab and measuring equipment: proper use of digital multimeters, micrometers, and

vernier calipers.

Leadership Activities

• GROWL, president, August 2009-2010.

• Underground Sound, October 2009. Helped organize, promote, and stage a multicultural

multimedia music festival.

• University of Houston Student Video Network, Assistant Engineer, Spring 2008.

Spearheaded development of live-video capability.

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