Customer Service Data Entry

JAIME L. GONZALES

**** ******** ***** ********, ***** 75181 Telephone 214-***-**** ****************@*****.***

CAREER OBJECTIVE

I am seeking a challenging position with a company that will utilize my experience and education with opportunities to further develop and

improve my existing skill level.

EDUCATION

Dallas County Community College – Dallas, Texas, currently completing Associates Degree in Criminal Justice

SUMMARY OF EXPERIENCE

Fourteen years plus experience in the transportation industry.

Well-versed in many phases of Professional Operator responsibilities – B CDL.

Excellent customer service skills and familiarity with management procedures.

Working knowledge of general assistant managerial skills

Computer literate with various word processing applications.

PROFESSIONAL EXPERIENCE

BUSES BY BILL – Dallas, Texas October 2011 - PRESENT

Professional Bus Operator

Monitored schedule service and made adjustments to assure on-time quality

service.

Communicates with Dispatch regarding bus routes, incidents/accidents and

vehicle problems while operating bus.

Operates vehicle in accordance with DOT rules/procedures.

Monitors schedule to ensure on time performance.

Performed diverse monitoring duties with a wide range of experience in

maintaining bus log, schedule of Bus Operators, and data entry.

CITY OF DALLAS – Dallas, Texas May 2012 – October 2012

Residential Sanitation Driver

Responsible for properly disposing residential sanitation while driving main

truck.

Maintain disposing residential sanitation deadlines.

Monitors schedule to ensure on time performance.

Assist other drivers when needed to maintain on-time quality service.

DART – Dallas, Texas August 1997 – June 2011

Professional Bus Operator

Communicates with Dispatch regarding bus routes, incidents/accidents and

vehicle problems while operating bus.

Assisted Bus Operations Station Supervisor II in the assignment of buses to

Bus Operators.

Assisted Bus Operations Station Supervisor II in preparing daily work list.

Monitored schedule service and made adjustments to assure on-time quality

service.

Performed diverse monitoring duties with a wide range of experience in

maintaining bus log, schedule of Bus Operators, and data entry.

Assisted Bus Operations Station Supervisor II in maintaining personnel

reports such as attendance and issuing assignments to Bus Operators.

Great communication skills with customers.

Operates vehicle in accordance with DART rules/procedures.

Monitors schedule to ensure on time performance.

CITY OF MESQUITE – Mesquite, Texas March 1999 – May 1999

Residential Sanitation Driver

Responsible for properly disposing residential sanitation.

Maintain disposing residential sanitation deadlines.

Monitors schedule to ensure on time performance.

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