Project Manager Management

MICHELLE L. CATHCART

**** ******** ***** *******, ***** 76021 817-***-**** *************@*****.***

EXPERIENCE SUMMARY

• 24 Years in Human Resources

• 14 Years in SAP HCM Project Manager/Team Lead

• Active Secret Clearance

• SCRUM - Agile Software, ASAP & S-Imple Methodology

• SAP Success Factors (1 full and 1 partial lifecycle)

• Taleo (2 full life cycles) (2 partial)

• SAP HR OM/PA (2 full lifecycles)

• SAP HR ESS/MSS (5 lifecycles)

• 3 lifecycles of managing offshore teams in India and Philippines

Project Assignments

Role: SAP Success Factors / HCM Project Manager

Client: Westinghouse

February 2013 to May 2013

Yash Technologies – Woburn, MA

• Managing a team of 7 consultants to implement a Global Success Factors (LMS, PM), SAP ESS/MSS

and Master Data project.

• Responsible for executing enterprise-level projects

• Oversees a cross-functional team with a wide variety of skills, allocates resources, and assigns tasks to

achieve optimum results.

• Established goals and objectives, measures of success, risk factors, developing project plans and

budgets, determining resource requirements, and tracking all facets of the project and regularly reporting to

Management on the status of the work.

• Efficiently manage technical escalations and work with the appropriate stakeholders to resolve the issues

• Create and maintain a highly skilled, motivated and productive team by using various team development

and people management methodologies

• Lead technical workshops with customers (onsite/offsite) as a technical expert

• Create and modify test scripts for the various projects as needed

• Demonstrated ability to interact effectively with customers of all organizational levels

• Create New Forms: Performance and Compensation

Role: ESS/MSS Team Lead – Contractor

Client - US Navy

October 2011 to J anu a ry 2013

Cathca rt Consulting I nc. – Waldorf, M D

• Preparation of the Blueprint design document for ESS/MSS and backend transaction publishing to the

Portal ESS and MSS configuration and customization, custom development and Web Dynpro

modifications.

• Participate in configuration, testing and go live activities for ESS/MSS Support training for end users and

managers on new ESS/MSS functionality

• Support the integration of ESS/MSS with other SAP module Develop Functional Specs to support RICE

development Implementation and configuration of ESS and MSS business Packages

• Designing, developing and supporting frontend enterprise reporting, Management Cockpits, queries,

query views, query elements, Report/Report Interface through Business Explorer (BEx) Query Designer,

Workbook design and formatted reports, Web Application Designer and Information Broadcasting.

• Worked with Nakisa OrgMgmt. series framework that integrates with SAP NetWeaver Portal iViews

• Involved in creation of user roles, Developed dashboards, dynamic charts and graphs Guided Procedures

development for ESS Benefits and My First Days Development of iViews, Pages, Worksets and Role.

Role: ESS/MSS Team Lead – Contractor

Client – AT&T

July 2011 to October 2011

N2HR, INC– Dallas, Texas

• Participate in projects to plan, design, and implement initiatives that deliver capabilities on the HR

roadmap Support HR data interfaces to external vendors and internal programs.

• Engage with HR Technology, business partners, developers and vendors to bring timely resolutions to meet

compliance and/or new business requirements.

• Utilize the SAP HCM platform to support our business partners to resolve operational issues and deliver

future enhancements.

• Participate in projects to plan, design, and implement initiatives that deliver capabilities on the HR

roadmap.

• Manage and execute all steps in delivering a project, including requirements gathering, design, system

configuration, testing, rollout, and support.

• Managing offshore team in India as well as 3 employees on client site Conducting workshops Provides

functional expertise within the HR functional area and modules to confirm business requirements definition.

• Provides guidance and insights about the nature and implementation of the ESS module.

• As a Scrum Master Iensure that the team is functional and productive

• Attended daily scrum in which the team met daily to share struggles and progress

• Participated in Sprint reviews

• Set of work from the product backlog that the team agrees to complete in a sprint, broken into tasks

Role: ESS/MSS Project Manager – Contractor

Client – Flowers Foods

March 2011 to July 2011

N2HR, Inc. - Flowers Foods – Thomasville, GA

• Preparation of the Blueprint design document for ESS/MSS and backend transaction publishing to the

Portal

• ESS and MSS configuration and customization, custom development and Web Dynpro modifications.

• Participate in configuration, testing and go live activities for ESS/MSS

• Support training for end users and managers on new ESS/MSS functionality

• Support the integration of ESS/MSS with other SAP module

• Develop Functional Specs to support RICE development

• Implementation and configuration of ESS and MSS business Packages

• Involved in creation of user roles

• Developed dashboards, dynamic charts and graphs

• Guided Procedures development for ESS Benefits

• SLD and System landscape configuration

• Single Sign-on for backend systems

Role: OM/PA, ESS/MSS Team Lead - Sub-Contractor – “NAVSEA”

Client – US Navy

September 2009 to February 2011

SAIC – United States Navy – LaPlata, MD

• Serving as the Senior Consultant on the Organizational Management and Personnel Administration Team for

the Naval Sea Systems Command Deployment Project (Public Sector)

• Providing senior level guidance, technical and business process information.

• Directs the Public Sector counterpart in developing business processes, enterprise and operational business

rules and workflow information for the NAVSEA government team

• Assists in developing business process flows and logic diagrams for use in developing training material and

demonstrations of functionality

• Performs as the lead in the utilization of Employee Self Service (ESS) and Manager's Self Service (MSS) in

the execution of Navy ERP/SAP functionality

• Assists other team members in the use of their functionality (Time and Attendance, Training Event

Management, Personnel Development) and the accessibility via ESS and MSS

• In coordination with the Organizational Change Management Team develops a variety of communication tools

Role: CATS Team Lead – Contractor

Client – US Army

July 2009 to September 2009

n2HR, Inc. - United States Army – Dover, NJ

• Worked to develop a prototype that would integrate with other current ARMY systems.

• Documented the current (AS-IS) ARMY solution to customize the prototype.

• Developed multiple scenarios for presentation to the client.

• Worked with functional team for a proposed solution going forward.

• Configuration (SAP CATS) for prototype.

• function within the Public Sector environment (worked with ABAP Developers) Developed the mini-master for

CATS, Transfer of time data, Worked with data entry profile.

• Maintained customized transaction codes and approval codes Function as resident team expert for all

configuration issues (both support and project) within their areas (modules) of expertise.

• Testing - check to see if the requirements are done, test for negativity.

• Maintain Project Plan, status reports and RAAIDD's as well as budget.

• Prepare Public Sector functionality specifications and deliver to ABAP developers.

• Responsible for creating Function Design Documents (FDDS) based on the use case documents

Role: Principal Consultant

April 2009 to July 2009

Computer Sciences Corporation (CSC) - Federal Consulting, United States Army – Marlton,

NJ

• Supported enhancements of the U.S.

• Army's Logistics Modernization Program (LMP) Public Sector project.

• Responsibilities for this position were to conduct testing of modifications to deployment 1 application and

enhancements to LMP SAP application that are scheduled for release in deployment 2.

• Additional testing was to support the upgrade of SAP R/3 to ECC 6.0 which is scheduled to commence

after deployment 2 implementation.

• Testing was around the use of Cross Applicant Time Sheets (CATS) in a Public Sector environment.

• The work involved testing around units, depots and unique criteria for U.S. Army work.

• Oversaw execution of HR projects on SAP.

• Assisted in managing overall integration of project.

• Created RFS for a number of HR interfaces.

• Monitored interfaces from SAP HR to internal and external systems.

• Excellent knowledge of HR systems via SAP HCM.

• Gathered business requirements from customer and relay that information to the SAP partner.

Role: Taleo Project Manager– Contractor

Client – Johnson & Johnson

February 2009 to April 2009

N2HR – New Brunswick, NJ

• Developed business process flows, Taleo functional requirements and technical documentations to implement

global HR BPO Taleo implementation

• The project encompassed a global company with its subsidiary companies located in numerous countries.

• Developed the integrated business processes models for HR processes, focus on SAP HR and Manager Self

Service (MSS) and Employee Self Service (ESS) Portals integration with Taleo Applicant Tracking Solution

(ATS)

• Responsible for troubleshooting and identifying fixes in partnership with Taleo RSA.

• Provide expert advice or how-to’s to users including Talent Management (TM), Talent Acquisition (TA), CFHR,

managers and employees.

• Evaluate and recommend Taleo upgrades in partnership with Taleo System Admin, TM and TA teams.

• Support recurring cycles and work with TM owner to modify the tool as necessary.

• Be in-house expert of Taleo capability, including those not implemented.

• Participated in the implementation of new Taleo capability (e.g., Talent Review, Succession Planning, On-

boarding, Dash-boarding, Mobile, etc).

• Participated in Taleo user groups

• Provide/facilitate training for HR (e.g. new HR members, new functionality, upgrade release enhancement)

• Create and maintain Taleo documentation including user guides, process flows, training guides,

checklists.

• Conducted usability testing; development and identification of infrastructure resources necessary for

additional functionality and design enhancements

• Led functional design and requirements gathering for Taleo ATS releases during the lifecycle of the

implementation

• Coordinated client management meets; conducting meeting based on agenda, objectives, risks, and

opportunities across multiple portal releases

• Developed business requirements, business process mapping, functional design and technical

specifications for the Taleo applicant tracking solution

Role: Senior HCM Manager

Client – The Home Depot, BP Oil & Gas

August 2008 to February 2009

Accenture – Irving, TX

• Managed and documented implementation of SAP HCM modules at client sites.

• Duties included analysis of process migration from “as-is” current systems to “to-be” new system. This

included requirements gathering, business process modeling, data determination, resource requirements,

functional design, functional documentation and technical design

• Lead team to implement Applicant Tracking System for Taleo Applicant tracking system and SAP HCM E-

recruiting processes

• Implemented an E-Recruiting proof of concept for Fortune 500 Company

• Led configuration of External/Internal Candidate Experience and Recruiter Experience including user

interface customizations, look-and-feel updates to standard functionality, process flow streamlining and

resume parsing

• SAP HR 4.6C Configuration of SAP Personnel Administration (SAP PA) module of HR system.

• Build practical HR solutions through process reengineering that optimize talent management strategies

through the use of configurable technology

• Data mapping, analysis & migrations documentation for bi-directional integrations, interfaces, data

conversions

• Process discovery & mapping, Standard Operating Procedures, analysis, risk & contingency identification,

workflows & change management

• Ensure workshops provide accurate requirements and for future analysis and working relationships for

project

• Consult with clients to document recruiting functions & advise on best practices for business process

automation and impact on organization

• Implement change tracking process for ATS

• Facilitate meetings and workshops for project to ensure smooth workings among all members of client and

project staff

Role: Senior HCM Consultant

Clients –, Gateway Computers, Noki a, Bell Hel icopter, Lockheed M a rtin, Ba r r Labs, Colgate Palmolive,

T akeda Pha rmaceutical, Ace America’s Cash Express & Archon Financial

M ay 1987 to August 2010

n2HR, I nc. – D a l l as, TX

• Facilitate meetings and workshops for project to ensure smooth workings among all members of client and

project staff

• The duties and responsibilities of this position varied from time to time to meet the changing needs of the

Human Resources department.

• Generated and established highly effective policies and procedures including pay for performance,

knowledge, orientation, and succession planning.

• Administered disciplinary procedures in association with published policy guidelines. Applicant sourcing,

screening, interviewing and issuing offers.

• Conducted background screening and drug testing to ensure compliance with bonding and insurance

requirements.

• Administered employee benefits and filed workers compensation claims

• Designed and maintained the performance appraisal processes, Salary analysis, review and

recommendations on pay levels.

• Conducted college recruitment for exempt and non-exempt employees, New hire Orientation & Benefits

enrollment

• Provided support and testing (end user) of the PA configuration to ensure the functional mappings are set-up

properly according to Business Blueprints and Project Plan.

• Designed workshops and documented business requirements.

• Served as on-site SME for SAP Manager's Self-Service (MSS) functionality and Employee Self Service

(ESS)

• Documented business requirements in analysis, end-user validation, configuration and testing

• Implement, deliver transition and business process solutions to clients. Liaison with multiple parties including

the client, third party providers and internal delivery organizations to ensure smooth delivery of HR services

• Develop the Transition/Transformation plan; managing resources; issues/risk/recovery; applying PM

processes & tools; implement the plan from development of project through Delivery Go Live and transition

into sustainment operations.

• Ability to consistently produce high quality deliverables on time with appropriate documentation, reviews &

required sign-offs

• Create/Update ETL processes (Informatica/SAP Data Services/SSIS)

• Technical and functional administration of all data warehouse applications (Business Objects, Informatica,

Scheduling tools)

• Assisting end users with ad-hoc and complex Webi report creation and data interpretation

• Assisted in the management of the Business Objects platform.

Assisted in upgrading Business Objects software

• Converting business requirements into Reporting and universe design specifications and data flows.

Performing reporting using Business Objects Crystal and web intelligence tools against centralized Data

Warehouses -Participate in functional discussions, design and develop the Universe and BO reports according

to the requirements. Perform data mapping and dimensional modeling for reporting requirements. Perform

design, development and testing.

• Implement the Taleo applicant tracking system (including on-boarding & integrations)

• Administration of engagement activities (creation of charts/graphs & other reports, data entry, etc.) in support

of work products & client deliverables.

• Gather business requirements for Service Oriented Architecture (SOA) Environments to build practical HR

solutions using SAP HCM, OM/PA utilizing MSS/ESS through process reengineering that optimize talent

management strategies through the use of configurable technology

• Process discovery & mapping, Standard Operating Procedures, analysis, risk & contingency identification,

workflows & change management

• Provide benchmarking, milestones, WBS, ROS, ROI, SOWs, SLAs, scope, risk identification, successors &

predecessors' management, organizational layout and control

• Implementation, planning, fit analysis, rollout and post-implementation support. SAP HR application

packaged solutions.

Taleo Assignments

Role: Ta leo P roject Team Lead

Clients – American Airl ines, Baker H ughes & Allstate I nsurance

M a rch 2007 to October 2012

n 2HR, I nc. – D a l l as, TX

• Taleo - Support Taleo recurring cycles and ongoing activities including performance management, goal

setting, recruitment, etc.

• Partner with Talent Management and HR technology owner(s)/subject matter experts to modify the tool as

necessary

• Responsible for troubleshooting and identifying fixes in partnership with Taleo System Administrator.

• In-house expert of Taleo capability (e.g., performance management, goal setting, talent reviews, talent

profiles, recruitment, etc) including those not implemented.

• Provide expertise advise or how-to’s to users including Talent Management (TM), Talent Acquisition (TA),

HR, Managers and Employees.

• Evaluate and recommend process improvements by leveraging/optimizing Taleo platform.

• Participate in the implementation of new Taleo capability (e.g., Talent Review, Succession Planning, On-

boarding, Dashboard, Mobile, etc). This includes configuration, testing, training, communication and

deployment of new modules, new capabilities and regular upgrades.

• Taleo Connect – Writing scripts, testing, workflow configuration, T-SOAP, RS-XML

• Provide/facilitate training for HR (new HR members, new functionality, and upgrade release

enhancement).

• Create and maintain Taleo documentation including user guides, process flows, training guides,

checklists.

• Responsible for Taleo user accounts management including interface monitoring, manual account

creation, access rights, password resets.

• Performs ongoing data audits/reviews for data accuracy and compliance in Taleo.

• Answers and/or escalates questions from employees and managers submitted via HR case management

tool (AskHR).

• Document requirements and the functional design for the PS to Taleo interface enhancements

• Create and execute UAT test plan with the users and Taleo

• Create UPK training materials with the input of the Recruiting team

• Provide training to the users throughout the world when the upgrade goes live

Education and Training

Richland College – Graduated May 1991

Dallas, TX, USA

Human Resources Management

Tarrant County Community College – December 2002 (non-degree)

Arlington, TX, USA

Computer Applications

Employee Violence Training – June 2004

Lockheed Martin

Certified Peer Councilor – May 1987

Professional Affiliations

Member of the Society for Human Resources Management (SHRM)

Member of ASUG

Member of CUPA

CLEARANCE: Active Secret Clearance

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