Customer Service Administrative Assistant

Meglena Ivanova

Seneca Ave Ridgewood N.Y. *****

(646) 377 - 4957 *******.*********@*****.***

https://meglenaivanova.wordpress.com/

I’m hardworking person with excellent communication skills and a pleasant personality. I can multi-

task efficiently and adjust as per changing environments.

Proficient in computer/software, Internet and E-mail tools.

Objective

I can help in creating a positive image of the firm by politely and effectively communicating with

clients.

Additional information:

Bachelor of Computer Technology - 2011

Work Experience

Brasserie Ruhlmann Manhattan, NY 2012 – Present

Waitress and Bartenders

Banquet and catering events.

•

Welcoming and friendly welcome, service and communication with guests at the event,

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according to established company standards.

Receiving orders from the guests.

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Serving drinks and meals.

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Work with the bar equipment.

•

Open Table.

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Cocktail Server.

•

The Russian Tea Room, NY, USA / December, 2011 – March, 2012 /

Hostess, Coat Check

Open Table.

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Excellent and professional customer service.

•

Coat Check and Seller of Russian traditional subjects and ornaments .

•

Greeting guests in friendly and courteous manner.

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Actively engage customers in conversation and actively assist in the demonstration,

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description and selection of ornaments from the gift shop.

Progressive Media Bulgaria, Varna, Bulgaria / February, 2008 – March, 2010 /

Sales Manager & Administrative Assistant

• Assists with the development and updating of data databases

• Presenting company offers to the clients and create company business cards and postcards.

• Customer service and postings on the Internet, managing reviews;

• Keep track of office supplies and data entry.

• Maintenance of social media site.

• Managing inbound and outgoing mail.

• Database management.

• Proficient in Microsoft Suite (Word, Excel, Outlook, Power Point, Photoshop).

• Create and track reports using Word and Excel.

• Entering menu information into an online toys ordering program.

• General administrative duties.

• Maintaining confidentiality and professionalism at all times.

Skills:

• Upbeat, optimistic, passionate, friendly and authentic

• Responsible and dependable

• Proactive and solution-oriented

• Excellent communication skills -- verbal and written

• Creative and loves thinking outside the box

• Passion for health, wellness, and performing arts a plus

• Experience with Word, Excel, G-mail, Skype, Facebook, Twitter, Google Talk.

* Professional references available upon request.

Cover letter

My name is Meglena Ivanova. I want to assure you in my ability to interact well with people, to learn

fast and follow closely the opinions and the esteemed proficiencies of the leader. I love learning and

improving at all times. I think it is very important to seek for various ways of performance at work. I

believe in that everybody have to be able to choose manner of work which you prefer is the corner-

stone of the personal success.

I think I have good listening, interpersonal and customer service skills. I'm professional communicator.

I have more than basic computer skills and I'm familiar with office telephone systems. I have skills to

learn different office technologies, policies and tasks. Also I'm highly organized and I'm able to work

with multiple tasks simultaneously. I hope we will work together soon.

Thank you for the opportunity. I wish you all the Best!

Sincerely,

Meglena Ivanova

/646/ 377 - 4957

Contact this candidate