Customer Service Management

VAUGHN A. VEIRA

***** ******** ****. ***. *** • Miami, FL 33181

305-***-**** • ***********@***.***

QUALIFICATIONS PROFILE

Highly motivated professional poised to leverage experience and education within business management and financial / accounting services as a

• Financial Services, Accounting & Banking: Strong analytical skills with commitment to continually streamlining work and improving financial tracking processes, including accounting, bank transactions, trading operations, and portfolio management. Adept at performing SWOT (strength, weakness, opportunities and threats) analysis to assist companies in managing risk and maximizing return.

• Customer Service: Ready to apply superb customer service talents to work with diverse clientele seeking support and counsel regarding bank accounts, financial services, loans, and investments. Manage numerous departmental procedures with focus on delivering professional standards and quality, and ensuring client satisfaction.

• Administration & Communication: Skillfully create and deliver high-impact, informational presentations that educate individuals and groups. Track record of success organizing class group projects. Detailed approach to administrative processes and procedures.

• Key Strengths & Technologies: Task-oriented and focused with ability to manage comprehensive projects and meet high performance standards. Highly adaptable to rapidly changing requirements and situations. Outstanding interpersonal, communication, and organization skills. Proficient in MS Word, Excel, PowerPoint, and Access.

EDUCATION AND PROFESSIONAL MEMBERSHIPS

FLORIDA INTERNATIONAL UNIVERSITY – Miami, Florida

Bachelor of Science in Finance (2010)

Dean’s List ~ Bright Future Scholarship ~ Sigma Lambda Alpha Honor Society

Completed rigorous course of study spanning all aspects of general business management specific to financial management. Coursework includes Accounting/Finance, Financial Accounting, Securities Analysis, Commercial Bank Management and Financial Risk Engineering.

Member, Financial Management Association

PROFESSIONAL EXPERIENCE

Customer Service Associate (1/2005 to 1/2010)

PUBLIX SUPERMARKETS – Miami, FL

Greeted customers and interacted with team members to ensure superb service. Completed cash, credit, and check transactions accurately; balanced register terminal, reported financial transactions, and monitored balances.

Delivered excellent customer service to diverse client base, ensuring continued bottom line success.

Financial Department Intern (5/2009 to 7/2009)

CITY OF NORTH MIAMI Beach – Miami, FL

Supported operational efficiency of high-volume municipal financial department. Provided bookkeeping services including invoicing, A / P and A / R, reconciliation, and ledger balancing. Performed data entry. Filed, tracked, recorded, and reported financial data; organized, updated, and managed records and archives. Analyzed monthly cash reports and derived conclusion based on detailed and adept SWOT analysis.

Recognized as skilled intern focused on accuracy and effectiveness to streamline financial management.

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