Customer Service Representative

KATHLEEN R DRAYTON-PRICE *** MANOR ESATES DR STOCKBRIDGE GA

HOME: 770-***-**** CELL: 678-***-****

OBJECTIVE: Expand my experience of working in the virtual work force.

****-******* **** ***** *anagement Customer Service Representative

Work from Home in a call center environment taking an average of 70 calls a day. Assisting customers with their mobile bills. My duties include explaining bills, sitting payment arrangements, processing payments and routing customers call to the proper department when necessary.

2010-2011 Dompatci Staffing Service Staffing Coordinator

Worked for a major Home imporovement Company and my duties consist of inputting new and prespective employee information into a data base such as background checks, drug test and other test results. Also was responsible for sitting interview times and making sure that all involved parties was properly contacted with the interview info.

2009-2010 Volunteer Various Projects Clerical Duties

Maintain databases for various shelters also assist in running food and clothing pantries and make calls to ask for donations.

2003-2009 US Army Reserve Soldier

Served in the US Army Reserves as a Human Resource Specialist maintaining records for personnel in a unit of over 100 also process payroll monthly.

1999-2009 Arbitration Forums, Inc Customer Service Professional

Duties included taking inbound calls in a call center environment from insurance claim officers and attorneys when they needed assitance in filing arbitration for various reasons. Also was a Assistant Trainer and my duties was to keep current employees updated on new changes in the company and train new employees for the position.

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