Training Manager

Shilpa Shenoy K

Address -

#**, **/*, ********* ****

15th Coss,Malleswaram,

Bangalore 560003

INDIA

Ph: 888-***-****

Email -*************@*****.*** ________________________________________

EMPLOYMENT OBJECTIVE:

Seeking a senior executive/associate position with competitive assignments involving communicative functions, general administration & back end support with a reputed organization.

KEY STRENGTHS:

Organizational: Customer centric, work through good planning, organizing and prioritizing tasks assigned to ensure time adherence.

Personal: Self motivated, confident, hardworking, dedicated and quick learner with a eye for detail. A highly effective team player that understands the value of integrity and common goal.

SKILLS:

Communications: Above average verbal, written communication and presentation abilities.

Training: Experienced and effective at training new employees and co-workers alike.

Computer Skills:

MS Excel

MS Word

MS Power Point

MS Outlook

SABA

POST

People Soft

EDUCATION AND TRAINING:

Bachelors in Human Resource Development: Sri Dharmasthala Manjunatheshwara college of Business Management, (2004-2007)

Actively participated in extra curricular activities including, Dance, sports

PROFESSIONAL EXPERIENCE : Magna Infotech Pvt. Ltd.

Project: Australia and New Zealand Support Services India Private Limited (ANZSSI), (4 Months Contract) Jan 2012 – April 2012

Designation : Senior Learning Officer in Learning Services

Roles and Responsibilities:

• Updating yearly training calendars

• Organizing training events for Australia, Asia Pacific and Bangalore

• Loading course and classes on Learning Management System (etrainPlus)

• Organizing Leadership trainings

• Booking facilitators and training venues

• Work with Learning Advisors and Course sponsors in preparing Learning Program Planner and preparing respective task lists

• Working with Sourcing team to negotiate training costs

• Raise purchase orders

• Send notifications to participants (Training confirmation, Reminder mails, Pre-work and post work)

• Booking participant accommodation for Australia training events

• Arrange catering and take care of participants dietary requirements

• Arrange technical training

• Coordinating for seminars

• Handling training queries

Hewlett Packard, Bangalore (May ‘07 – Feb’10)

Designation: Training Support Admin (II) ) in Learning & Development

Roles and Responsibilities –

Organizing training & taking care of logistics involved in training delivery

Accountability for end to end management of events owned in the given service area

Ensure timely and accurate delivery of services for the events owned.

Application of process knowledge and have diligence in terms of carrying out the process deliverables.

Zero Customer escalation

Process/ Metrics/ Customers/ Business knowledge

Customer centric focus and deliver on the needs of the constituencies

Ensuring contracts/Agreements are in place

Booking a venue as per the requirements of the training program (HP Site/HP Approved Hotels)

Booking a Vendor as per the contract requirements

Arranging logistics for the venue.

Raising a Purchase Order

Sending Invites to participants (Calendar, Regular Invites)

Sending Reminders/Prework few days prior to the scheduled date.

Ensuring timely payment of venue, vendor after the delivery of the training program.

Updation of documentations as per ISO Standards

100% Turn Around Time, Accuracy & Efficiency.

Departmental Communications –Preparing MOMs.

Operational Flexibility, Dependability, Agility & Personal conduct

Achievements in the job-profile:

High recognition in the Team; especially by the Production Leads; Delivery Support Leads & Assistant Manager

Awarded “Outstanding Performer of the month”

Have managed excessive volumes in the team, prioritizing on the deliverable

Always received excellent feedbacks during appraisals/performance evaluation.

Have doubled my productivity during peak and attrition to achieve team objectives for that period

Have supervised the team.

Training the new employees when needed.

Cash Awards, customer appreciations.

Personal Profile

Name: Shilpa Shenoy

Husband’s name: Adarsh Shenoy

Date of birth: 13th September 1986

Sex: Female

Nationality: Indian

Passport No.: E 466166 – valid till Feb 2021

Language known: English, Hindi, Kannada & Konkani

Other interests: Music, Reading, Cooking, Travelling, Dancing

I hereby acknowledge the above to be to true to the best of my knowledge

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