Customer Service Data Entry

**** ******* ***** **.

Peyton, CO *****

Phone 719-***-****

E-mail ***********@*****.***

Casey Bloom

Summary of qualifications

Advanced skills in MS Office Suite applications (Word, Excel, Access, PowerPoint and Outlook)

80 WPM

Skills in programs such as Quicken, Quick Books, Word Perfect, Microsoft Works, Lotus, DOS programs and Kronos Time Keeping

Reputation for dependability, honesty, dedication and enthusiasm

Provide premium service to both internal and external customers

Very flexible with scheduled hours

Work experience Feb 2010 – April 2010 Sutherland Global

Intuit Rep @ Home, Virtual Team Leader

Created job aids for client material for all other agents on project

Answered calls from customers needing help with their tax return as well as answered emails for customer service issues.

Coached other agents on the project about client related materials and procedures

Performed reviews on all agents that were placed under me

March 2007 – Jan 2008 TeleTech Englewood,CO

Customer Service Rep @ Home, Coach & Virtual Trainer

Trained new agents on client specific info for 1 year

Created job aids for client material for all other agents on project

Answered customer service, billing, repair & sales calls

Data entry for order processing

Coached other agents on the project about client related materials and procedures for my full work time with TeleTech

Feb 2006 – Feb 2007 Alpine Access Denver, CO

Customer Service Rep @ Home

Handled sales calls

Handled credit card status calls

Data entry for order processing

Handled customer service issues over the phone

Jan 2002 – Feb 2006 AAA Applaince Little Elm, TX

Customer Service / Admin Assistant

Trained all new employees on policies/procedures and basic computer knowledge

Dispatched service calls to technician on duty

Handled customer service issues both with multi-line telephone and through email communication

Helped with bookkeeping and taxes

Designed business cards, flyers, ads, invoices, and letterheads

Created databases to keep track of all customer records and information

Data entry for order processing

Ordered all parts and equipment when necessary

Education 1998-2001 Little Elm High School Little Elm, TX

Diploma

Graduated one year early

References Available upon request.

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