Office Manager/Executive Assistant

Kay Gambrell

Cell: 214-***-****

Email: **********@*****.***

Strategic Human Resources Business Partner

Organizational Development * Best Practices * Strategic Planning

Energetic, reliable, and adaptable Human Resources Manager with a solid understanding of business operations and various corporate environments. Proven ability to creatively identify methods of improving staff productivity and organizational behavior. Recognized for ability to incorporate innovative management techniques to a multicultural workforce.

The competitive advantage created by my leadership and exceptional recruiting efforts are reflected in the bottom line. Current track record of five straight years of exceeding department goals (hiring, retention, budget, etc) and earning bonuses for two separate corporations. I have established defined recruiting and new hire processes, which allowed me to decrease turnover by 45% (annualized). My passion for excellence, drive to see the overall big picture, ability to quickly establish credibility with business leaders, and expert strategic planning allow me to anticipate problems, successfully navigate through turbulence, and manage change with efficiency and calmness.

Expertise Includes:

Verbal/Written Communications

Team building/Leadership Development

Organizational & Project Management

Investigations/Employee Relations

Conflict Resolution

Interpersonal Skills/Relationship Management

Compensation and Benefits Administration

Recruiting, Interviewing, Hiring, and Training Professional Development

Innovative Problem Solving

Strategic Planning

Quality Control

Labor Forecasting/Budgeting

Strong Sense of Discretion & Confidentiality Community Relations

Negotiation/Influencing

Professional Experience

UTi Worldwide (Integrated Logistics-3PL), Dallas, TX (August 2010 – Present)

Human Resources Manager

**Currently searching for alternate employment options due to possible lay-off**

• Provide leadership and guidance to distribution operation through a collaborative, solutions oriented approach

• Manage all facets of Human Resources including: administration of hiring, retention, termination, RIFs/Layoff, Severance Packages, personnel records, legal compliance, compensation, benefits, payroll, corporate communications, orientation, unemployment hearings, drug screens, leave administration, background checks, reference checks, employee relations, EEOC responses, case investigations, payroll, accounts payable, accounts receivable, vendor management, labor management, succession planning, bench strength management, performance development, talent review, associate counseling: progressive discipline, and policy compliance for 300 employee’s.

• Guide site through major corporate integration while using change management techniques

• Ensure policy compliance, research past practices, and drive consistent application to minimize liability

• Develop program to increase morale, communication, and retention in a warehouse environment

• Create and align HR initiatives with business strategies

• Working knowledge of FMLA, ADA, HIPPA, EEO, COBRA, OSHA, FLSA

• Implement process improvement initiatives

• Demonstrate ability to handle multiple projects simultaneously, work successfully in a changing, fast paced environment, while meeting deadlines.

Waffle House Inc., Dallas, TX (November 2004 – August 2010)

Human Resources Manager

• Managed all activities relating to Human Resources including: staff supervision, recruitment/staffing, training, employee relations, goal setting, employee retention, scheduling, orientation, new hire paperwork (I-9, W-4, Consent Forms, etc.), evaluate employee compliance, case investigations, background checks, administrative duties, marketing, and performance development for 575 employees in 27 company locations (simultaneously manage multiple tasks).

• Working knowledge of employment laws (i.e. FMLA, FLSA, ADA, EEO) and legal compliance

• Increased area employee retention by 30%

• Implemented and successfully execute proactive HR programs and initiatives

• Responsible for all event planning and coordination of team building events

• Performed regular audits of store activities to evaluate gains and losses

• Extensive community involvement to ensure proper organizational expansion and development

• Strong team building skills, communication with senior levels of management, and ability to work across multiple levels of organization

• Exceptional customer service: guarantee customer satisfaction and needs are met internally and externally.

• Reinforced company objectives, and work successfully in a changing, fast paced environment

• Assisted in the development of program timelines and key initiatives

Expanding Horizons, Coppell, TX (May 1999 – August 2002)

Human Resources Assistant

Expanding Horizons is an independent consulting firm with over 20 employees

• Assisted in all Human Resources activities

• Developed job descriptions

• Specialized in selecting high caliber candidates

• Accountable for all recruitment/application processes

• Perform reference and background checks

• Maintain all new hire files

• Handled all leave of absence claims

• Conducted new hire orientation

• Client call resolutions in/out bound

• Strong customer service

• Administrative support

Awards/Affiliation:

• Member of Society of Human Resource Management

• Served as Officer of Correspondence for Alpha Kappa Alpha Sorority Incorporated

• Previous Member of Alpha Phi Sigma (Criminal Justice Honor Society)

Education

Master of Arts in Professional Development – Business

Dallas Baptist University, December 2004

G.P.A. 4.0

Bachelor of Science in Criminal Justice – Minor: Sociology

University of North Texas May 2003

Relevant Courses

Human Resource Management

Conflict Resolution Management

Operations & Quality Management

High Performance Work Teams

Organizational Behavior

Managing Change in Organizations

Computer Skills

ADP, Qqest/Timeforce, E-verify, My Staffing Pro (ATS), SAP, Microsoft Office (Microsoft Word, Power point, Excel, and Outlook) Windows 95-98-XP,Vista, Internet Explorer.

**All Gaps in Resume are due to Full-Time Student Status**

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