Customer Service Human Resources

BENJAMIN ALBERT JOHNSON

*** ***** ****■ Daytona Beach, FL 32118■ Phone: 704-***-****

Email: ********@*****.***

SUMMARY OF QUALIFICATIONS

• 3 years of management and HR experience

• Strong interpersonal communication skills

• 4 years of dog handling and training skills

EDUCATION

North Carolina State University Raleigh, NC

• Bachelor of Science Industrial Engineering May 2006

WORK EXPERIENCE

Planet Fitness Ormond Beach, FL

Front End, Personal Trainer 2010-Present

Responsibilities:

• Day to day operations of a fitness club

• Sell memberships and maintain current contracts

• Conduct fitness classes of up to 4 people

• Educate individuals on all aspects of fitness

Accomplishments:

• Created situational methods for client retention

• Altered unhealthy lifestyles and created fitness routines to aid recovery

Skills Gained:

• Group leadership and training ability

Spot for Dogs Atlanta, GA

General Manager, Professional Dog Walker 2007-2010

Responsibilities:

• Manage human resources for a thriving dog day care and boarding facility:

o Hiring and training of employees

o Lead staff meetings

o Enforce policies

o Employee scheduling

• Conduct business with clientele, maintain high level of customer satisfaction

• Supervise maintenance of facility

• Supervise up to 60 dogs per yard at once

• Manage day-to-day accounting

• Provide private dog walking and/or running services for up to 20 clients per week

• Provide house sitting services for clients upon request

• Maintain safety of staff, dogs and clients and respond to emergency needs

Accomplishments:

• Restructured scheduling system to reduce operating costs without loss of quality or income

• Implemented efficient record-keeping policies and procedures utilizing Microsoft Excel

• Implemented new policies and procedures to create a safer work environment

• Developed and implemented novel employee incentive programs

Skills Gained:

• Management and human resources experience

• Small business accounting experience

• Service provision for demanding clientele

• Dog Handling and Training experience

• Rescue Dog placement

Pant Pet Care Atlanta, GA

Boarding Facility Supervisor 2006-2007

Responsibilities:

• 24-hour supervision of dogs at the boarding facility

• Provided private dog walking and/or running services

• Managed day-to-day accounting

• Customer service provision

Accomplishments:

• Established large clientele based on excellent customer service

Skills Gained:

• Logistical knowledge associated with operating a dog daycare facility

Harris Teeter: Your Neighborhood Food Market Charlotte, NC

Front End Clerk 1998-2006

Responsibilities:

• Provided Customer Service to Store Clientele

Accomplishments:

• Maintained security and control of funds while establishing lasting customer relations

Skills Gained:

• Customer service and client relation abilities

• Conflict resolution tactics

• Money Management

COMPUTER SKILLS

Microsoft Office (Word, Excel, Access, PowerPoint), K-9 Coordinator, QuickBooks, AutoCAD, Solidworks, ISSA Certified Fitness Trainer

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