Customer Service Quality Assurance

MAMTA KUMAR

** ****** ********* ***** *, Whitby, ON, L1R 3E3

Residence: 905-***-**** Cell: 905-***-****

Email: a9291b@r.postjobfree.com

OBJECTIVE: Seeking an opportunity for a challenging career in the field of information systems as a Tester, utilizing my analytical and organizational skills in a growing and progressive organization.

Summary of Qualifications

• One and a half year experience in QA testing

• Good Knowledge of Quality Center/Test Director

• Testing experience in Travel application, Pension application, Online Pizza

ordering application

• Excellent communication, presentation, and interpersonal skills

• Strong team player and work independently

• Excellent time management and organizational skills

• Ability to multi task

• Excellent problem-solving and analytical abilities.

Software Skills

• Testing tools: Quality Center, Test Director

• Clear understanding of the software Development Life Cycle (SDLC)

• Office Applications: MS Window, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project on different platforms like Windows 7, Windows XP

Professional Summary

Forum IT Solutions

Project: Retirement Account Subsystem

Experience: 3 months from November 2011 - January 2012

Role: Tester

Project: Travel & Expenses Software

Experience: 6 months from May 2011 - November 2011

Role: Tester

Project: Online Pizza ordering and delivery software

Experience: 6 months from October 2010 - April 2011

Role: Tester

In all the above projects, I have had the opportunity to perform various testing and associated activities that are highlighted below:

• Executed different kinds of testing (i.e. Regression, Functional, System, GUI, User Acceptance Testing) to support new and existing functions of applications

• Conducted requirements analysis and thoroughly tested the software to detect bugs and errors

• Performed Black Box Testing from end user's perspective without knowing the underlying code

• Participated in Defect management and Bug Reporting using Quality Center/Test Director to analyze the defects and accurately report bugs encountered during testing

• Performed manual testing to check the stability of the entire application.

• Performed Positive Testing, Negative Testing, Boundary Value Testing

• Created Testing Strategy and Test Plans and designed Test Cases by mapping requirements to the Test cases and Scenarios

• Thorough knowledge of IE and Firefox web browsers

Food Service Aide February 2006 - till date

The Regional Municipality of Durham, Oshawa

• Providing hot meals to the residents of a Long Term Care Facility in Oshawa

• Providing excellent customer service to the residents by catering to their dietary needs

• Being updated at all times about Long Term Care Act and Standards and following established policies and procedures

• Operating and cooking utilizing commercial kitchen equipment, e.g. Rethermalization units, reach and walk in coolers and refrigerators, dishwashers

• Recording temperatures of hot and cold food, temperatures of refrigerator/freezer

• Assisting Health Care Aides in serving the residents with emphasis on their special dietary needs

• Maintaining proper inventory of food products

• Ensuring proper storage of food products

• Ensuring that all safety standards are met in the Kitchen as per established standards

Professional Courses

Hi Tech Institute during October to November 2011

• Completed a course of Quality Assurance and Software testing in Hi Tech Institute where I have acquired knowledge to develop and document software testing plans, execute and document results of software application tests and information and telecommunication systems tests, develop and implement software and information system testing policies and procedures

• MS project

Educational Qualification

Bachelor of Arts from University of Rajasthan, India

Bachelor of Education from University of Rajasthan, India

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