Customer service

SKILLS:

Customer Service Windows Operating System Microsoft Word

Microsoft Excel Typing (55 wpm) MediSoft Medical Billing

ICD-9 Coding CPT Coding Cash Handling

Self-Motivated Organized Multi-lined Phone System

EXPERIENCE:

9/09 To Present Customer Service Rep II

Columbia County Board of County Commissioners, Lake City, FL

12/05 To 9/09 Customer Service Rep I

Columbia County Board of County Commissioners, Lake City, FL

05/05 to 12/05 Clerical Worker

Wal-Staf, Lake City, FL

12/03 to 05/05 Customer Service Representative

Client Logic, Lake City, FL

04/01 to 02/03 Correctional Officer

Lake City Correctional Facility, Lake City, FL

10/00 to 04/01 Customs Protection Officer/Security Officer

The Wachenhut Corporation, Jacksonville, FL

Possess an understanding of standard office procedures including preparation of payroll, scheduling appointments, processing mail, answering phones, ordering supplies, and greeting the public. Possess excellent communication skills with an ability to relate to the general public and staff in regard to requests for information and assistance, and resolve or refer citizens complaints

Coordinates tasks and work assignments between the Divisions within the Department

Contributes to the daily operations of the department by performing skilled clerical work of a high degree of difficulty

. Assists the Director of Public Works with the administrative functions of the Department

. Using Multi-lined phone system answered and redirected calls to proper location

. Created new customer charts, and filed old charts in proper location

. Provide customer service by assisting customers with financial issues regarding financial accounts

Answered inbound and placed Outgoing calls

Guarded inmates in penal institution in accordance with established policies.

Employed weapons or force to maintain discipline and order among prisoners, if necessary.

Prepared written report concerning incidences of inmate disturbances or injuries.

Maintained security of grounds, employees and visitors entering and exiting buildings.

EDUCATION:

DESI Career Training Center, Lake City, FL

Certificate of Completion in Computerized Business Service/Medical Office Procedures Course

Lake City Community College, Raiford, FL

Certificate in Correctional Officer Basic Recruit

Lake City Community College, Lake City, FL

General Equivalency Diploma

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