Customer Service Manager

MILUSHKA BAJAÑA

**** ****** *. *** **** apt *** - New Orleans, LA 70122

Cell: 504-***-**** / Email: *******@***.***

OBJECTIVE:

Hard working, assertive and self-motivated college student, looking to obtain a position in Finance or Administrative field with a growing corporation.

EDUCATION:

University of New Orleans New Orleans, LA

Double Major - Bachelor of Science in Finance and Business Administration, Minor in Economics

Expected Graduation Date: December 2011

GPA: 3.5

WORK EXPERIENCE:

AMERICAN CALL CENTER, Guayaquil, Ecuador

Global European call center focused on Telecommunications and Telemarketing sectors

Customer Service Agent Mar.2009 – Dec.2009

• Responsible for effective communication with customers via email, live chat, and telephone.

• Responded to inquiries promptly and efficiently, and ensure proper resolution of any issues or concerns. Handled different kinds of claims related to calling card products and related offerings.

• Maintained and updated the customer service database with proper documentation of all conversations and transactions, and also assist with placement of orders

• Responsible for handling opening new accounts and account reactivations. Managed proactive account management

• Awarded recognition for “Employee of Month” consecutive times.

GS1 – GLOBAL SYSTEM ONE, Guayaquil, Ecuador

Large European non-profit organization responsible for design and implementation of global standards and solutions to improve the efficiency and visibility of supply and demand chains

Assistant to General Manager, Internship May.2011- Aug. 2011

• Assist in creation of product barcode standards for large multinational corporations doing business in Latin America.

• Managed data entry process for capturing barcode information in database and performing background review checks on corporation’s current SKUs.

• Responsible for assisting bookkeeper in processing payroll, making invoices and purchase orders, tracking account payables and account receivables.

SKILLS:

• Computer and Internet proficient, MS Office, Adobe Reader, Visual Basic

• Fluent and conversational in Spanish and English and basic French.

• Willing to travel and/or relocate

REFERENCES:

Available upon request

Contact this candidate