Diane P. Paige

** ****** **** ***** *****: 443-***-****

Pikesville, Maryland. 21208

Objective

To become a valuable part of a great institution that is striving for and success and leadership.

Qualification

Demonstrates proficiency in the following skills related areas: Microsoft Windows 98, NT, 2000, Microsoft Word 2007, Word Beta 2010, Excel 2007, Excel Beta 2010, Windows Explorer, E-mail, Ten-key calculator, record management, general office procedures, and keyboard at 50 wpm.

Education and Training

Certificate Program, Office Technology, Catonsville Community College, Catonsville, Maryland 1997-1998. High School Diploma, Maryland State Department of Education, Baltimore, Maryland 1978. Community College of Baltimore City 2007, Sojourner Douglas College 11/2009.

Professional Experience

Johns Hopkins University- Research Program Assistant II

Work with clinical staff at a residential drug treatment program to facilitate patient referral 12/2010 procedures per protocol.

Manage patient referral forms and data bases at clinical site.

Meet with patients and staff to explain research study and provide information.

Determine patient eligibility for inclusion in study.

Interact with patients to track treatment progress and participation.

Work with relevant clinic staff to facilitate treatment transition procedures per protocol.

Schedule and track residential patient meeting with outpatient counselors.

Maintaining spreadsheets and ensuring accuracy, security and confidentiality of data.

Ensure research site is property stocked with forms and equipment.

Work with clinical staff and Study coordinator to solve any protocol-related problems.

Attend study meeting and participate in conference calls.

Attend training as required for the study.

Provide regular reports on the status of the research project to Study Coordinator.

Zurich North America Insurance - Underwriter Technician Assistant II

Railroad Protective, General Liability, Auto, and Workers Compensation line of business,

7/2002 -7/2009 Policy renewals, money and non-bearing endorsements, coding, booking and billing.

Enters submissions into system, clears Producers and Insured’s, fax quotes.

Retrieve orders to bind coverage and matches orders for Underwriter’s verification and approval.

Inputs policy number into workstation prints and faxes binder to producer.

Processing endorsements – both money and non-money bearing.

Follows up with Producer for additional or missing information.

Type policies issuance.

Maintain reports and diary system s for all Underwriters

Maintain, locate and purge files

Trouble shoot problems

Set up folders for all policies

Retrieve and store documents and forms in and from the Zurich Document Warehouse.

Communicate with agents, insureds and employees throughout the United States.

Department Of Public Safety And Correctional Services – Secretary I

Operate multi line phone system; fax machine, copier. Electronic fax through computer,

5/2000-8/2001 FedEx and United Parcel Service

Type documents, contracts, memos and business letters.

Prepare process and assemble documents necessary in developing procurement contracts.

Performing as Contract Services Assistant I. Worked in MS Word, Excel, Access, and Financial Management Information System.

Coldwell Banker Grempler Realty, Towson, Maryland - Clerical/Receptionist-Part time.

Operate multi lines phone system at corporate office, transfer to twenty offices and long distance.

7/1998-2/2000 calls Distribute mail, operated mail and fax machine, type data into and retrieved data from computer, open and closed office.

Holistic Dental Concept, Baltimore, Maryland - Secretary/Receptionist

Operate multi line phone system, transfer calls to appropriate extension.

1/1997-11/1998 Greet and direct patients.

File information and patients chart.

Schedule appointments

Verify medical and dental insurance, put patient account into computer and brought them up the date.

Type doctors reports, patient schedule, and business letters

Close out credit receipts at the end of the day.

Distribute mail, faxed.

Manage the office when the manger was out or on vacation.

Private Duty Nursing:

9/2001-9/2010 Worked in private home as companion for the elderly

Reference Available

Dr. Ann Rom Johns Hopkins School of Medicine 410-***-****

Mrs. Laurel Borkovic Johns Hopkins School of Medicine 410-***-****

Mrs. Mathilda Barnes Johns Hopkins School of Medicine 410-***-****

Ms. Angela Davis Zurich North America 443-***-****

Mr. Michael Margiotta Zurich North America 410-***-****

Mr. Ed Hochstead Division of Capital Construction 410-***-****

Dr. Willie Richardson Wholistic Dental Concept 410-***-****

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