Customer Service Administrative Assistant

Francis Gonzalez *** N. Swift Rd. Addison, Illinois 60101 773-***-****

**********@*****.***

Objective: To obtain a secure position utilizing my acquired skills and knowledge in many areas as well as to provide a dedicated high quality of service and to effectively contribute to the continued success of your company.

Experience: Cargo Pacific Logistics Elk Grove Village, I

• Driver, then Dispatcher/ Manager over 4 drivers. 10/2010 to 3/ 04/ 2012

Terrace Holding/LBP Chicago, IL

• Packer/ Feeder 12/2009 to 6/210

Illinois Department of Commerce and Economic Opportunity Chicago, IL

Administrative Assistant ( Summer position ) 6-2008 to 8-2008

• Performed computer work involving programs such as Microsoft, Excel, Spreadsheets as well as others.

• Assisted with filing, labeling, storing and keeping track of all supplies.

Department of Human Services Chicago, Illinois

Administrative assistant ( Contract Worker ) 11-2007 to 6-2008

• Assisted with the flow of work

• Performed some computer work and filing

Progressive Driving School Chicago, Illinois

Driving Instructor 4-2005 to 7-2007

• Responsible for instructing the clients.

• Demonstrating SAFETY FIRST.

• Performing supervisory skills.

Sears Department Store Chicago, Illinois

Customer Service Rep/ Cashier 9-2003 to 2-2005

• Performing excellent customer service

• Preparing for audits

• Assisting in stocking the store

Education: Greater West Town Training Partnership

Shipping and Receiving Training Program Certificate

• OSHA Forklift Safety Operations

• UPS Worldship Operations

• Standard Warehouse Procedures

• Computerized Inventory Control/RF Scanner Operations

American Intercontinental Hoffman Estates, Illinois

University Online 2008

Southeast Community College Lincoln, Nebraska

Certificate 1998

References: Available upon request

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