Customer Service Project Manager

SUMMARY:To obtain a mid-level long term position, that will allow me to contribute to the continued growth of the company with the ability to grow personally and to acquire new skills while constantly striving to perfect strong technical, analytical, and business skills in the Civil arena.

EDUCATON:ITT Technical Institute AA Drafting Design 2012 Kansas City, MO

ITT Technical Institute B.S Project Management 2013 Kansas City, MO

ASSOCIATIONS: Member APWA 2012

PROFESSIONAL AND TECHNICAL PORTFOLIO:

•8 years customer service experience providing excellent relationship building, rapport building and strong communication

•Daily Customer Contact/ Sales Support

•Complex problem solving

•Strong organizational skills, and time management

•Microsoft Office products, Word2010, Excel, Microsoft Project 2003 and 2007

•2 years- experience with Drafting programs such as AutoCAD 2010,Revit (BIM), Civil 3D,and Inventor MEP Software, Adobe Photo Shop, Illustrator

•2 years- Academic and hands-on studies that included working with CAD technologies and conventional drafting methods to produce various designs, creating working drawings, creating Gantt charts for project tracking, create Bid Contracts transmittals, and ability to read and interpret architecture and civil blue prints

WORK

EXPERIENCE: Ingersoll Rand Corp 2009 – Present Olathe, Ks

Dealer Contact Management Representative

•Account/Project manager for home builders; provide support for retail dealers, distributors, and special projects assigned by direct supervisor.

•Strengthening client relationship by assessing client needs, problem solving and implementing resolutions.

•Accepted role as Clarification representative verifying accuracies of purchase orders contacting client for clear concise description of products orders, verify special order, correct any mistakes or miscommunication provided on Order before entering to prevent billing errors

•Responsible for up to 6 accounts, ability to multi-task in a fast pace environment, organize and track, inventory/shipments, and pricing management.

•Culture team member, effectively changed the culture of the client services department.

FMH Benefit Services 2006-2009 Overland Park, Ks

Medical Claims Examiner/ Client Service Representative

•Responsible for handling proprietary member information, annual medical benefits and Plan coverage’s by Company.

•Processed inbound calls/claims and plan coverage according to Plan Benefit SOP.

•Responsible for verifying benefit coverage for up to 20 individual medical plans and keeping member benefit plans updated

Allstate Insurance Co 2005-2006 Mission, Ks

Sales Producer/Customer Service

•Responsible for sales quota 50k monthly in independent sales, assisted Principal Agent in creating mass marketing strategies, and responsible for daily office administration and operation; provide Auto /Home quotes and declarations, bind and cancel insurance coverage requests by clients.

Salary Negotiable

References upon Request

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