Customer Service Manager

JAMISON A. MAO

***** ******* ****** ****** *****, FL 33446 561-***-**** **********@*****.***

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AVVY, RESULTS-ORIENTED PROFESSIONAL LEADER WITH AN EXTENSIVE BACKGROUND IN PUBLIC AND PRIVATE PURCHASING OPERATIONS SEEKING TO CONTRIBUTE A TREMENDOUS HIGH LEVEL OF EXPERIENCES AND HONED SKILLS. An expert in strategic implementation of state-of-the-art leveraged buying techniques. Experienced in formal solicitations, contracts management and across the board spending categories.

KEY SKILLS

Enhanced Vendor Sourcing & Contract Management

Experience in multi-million dollar complex purchases.

Integrity & Ethically Sound

Outstanding Business Acumen

Cost Analysis & Containment Staff development and training

Budgeting, Forecasting & Strategic Planning

Proficient in Microsoft Word, Excel and PowerPoint ERP-Enterprise Resource Planning CRM-Customer Relationship Management) Systems.

PROFESSIONAL EXPERIENCE

Purchasing Supervisor 2010-2011

City of Wellington

• Revised and standardized both the purchasing p-card policy & procedure manual with emphasis on management usefulness and compliance with state statute and federal law.

• Revised and developed specifications, contracts, solicitation template, purchase order and other documents necessary

• Prepared bid and proposal specifications based on research of departmental and City needs; write and review technical specifications and contracts for purchase of goods and services, capital and CCNA in conformity with purchasing policies.

• Optimized a city wide solicitation approach with a functional purchasing training cooperative approach, policy and procedure awareness and departmental relationship building.

• Demonstrated value-added impact to business units by extracting information as needed, recommending actions to mitigate risk and proactively resolving purchasing policy & procedure issues.

Purchasing Manager 2006-2009

Trump Organization

• Directed all purchasing activities necessary to support operations for multi-site upscale club and hotel operations on a continuous and sustainable basis consistent with the strategic objectives, financial goals, and operations requirements. Chief liaison and negotiator with venders and awards purchase agreements, contracts and co-branding.

• Substantial years of demonstrated Best Value results applying best practice methods & eSourcing technology tools in the strategic sourcing of direct and indirect, capital, general & administrative spend categories

• Selected Contributions:

Washington DC, Trump National Country Club – Redesigned and facilitated all facets of purchasing in order to capitalize and be in synergy with existing corporate national supply chain activities, multi-unite divisions, and their suppliers.

Los Angeles, CA Trump National Golf Club – Incorporated a leveraged negotiation approach with Sysco Foods in order to take advantage of national preferred pricing for 70% of commodities used for F&B operations.

Palm Beach Florida, The Mar-a-Lago Club & Trump International Golf Club – Introduced sound purchasing and inventory management strategies for an entire operation in disarray. Revamped all purchasing processes for two upscale resort/club operations and introduced an RFP, RFI, JIT and PO system. Efforts created spending visibility, vendor consolidation and reduced inventory volume/costs by 20% overall.

Reduced primary expense categories from 0 to 36%, saving company through implementation of purchasing controls and aggressive negotiation strategies over first 14 month of employment period.

Coordinated a company-wide team of on-site buyers and vendors on a regular basis to evaluate new items or product line opportunities, leverage purchases, assisting in the development of marketing initiatives and sales promotions.

Achieved profit improvements through standardizing and aggressively negotiating growth and income programs with capital and raw materials vendors. First year’s savings exceeded 20% of budget.

Purchasing Manager 2003-2006

Broken Sound Country Club, FL

• Excellent relationship builder with success in forming strong, sustainable relationships and securing consensus among cross-functional team members for key initiatives.

• Inherited various internal and vendor projects running at a loss and brought to completion at substantial profits through alignment of projects within budget and working closely with operators and vendors both old and new.

• Selected Contributions:

Leveraged the operational spending for two multi-million dollar independently run operations. This allowed negotiated vendor rebates, rescinded price increases; strategic agreements for other broad line spending which reduce costs.

Applied available CRM monitoring and an evaluation vendor performance system that actively promoted vendor development and value analysis programs on a continuous basis

Proven ability to think strategically and execute strategy using a fact-based objective approach to problem solving while demonstrating ethical, professional, and collaborative behavior.

Established control systems, policies, procedures and practices that provided guidance and assistance to colleagues and subordinates to ensure effective coordination and control of purchasing and provisioning activities.

Established quality standards to avoid time and cost expenditures. And Implemented procurement and reverse auctions, as well as, supplier collaboration through web-based portal communications, and annual business reviews.

Auditor - MOD 2001-2003

Inns of Monterey, Monterey, CA

• Direct billed receivables and handled commission payments by vendor.

• Supervised auditing functions for a 156 room hotel, and assisted with training of new auditors and front desk staff for a four multi-unit hotel portfolio group.

• Established rapport with other chain hotel auditors and fostered positive cross-functional relationships.

• Successfully negotiated and procured booking sales through cross selling and referrals.

• Enjoyed interacting and presented a confident and professional presence with clients in all settings (marketing, engagements and social)

• Maintained records of checking in & out of guests, handling customer requests and reservations

• Organized the functions in good security ensuring that customer should feel secure

Preventative Maintenance Supervisor 1996-2001

American Samoa Power Authority, Pago Pago, AS

• Hired as a statistics/preventative technician and later promoted to preventative maintenance supervisor in less than a year.

• Retained overall responsibility and accountability for ensuring adequate supplies, product integrity and cost control of supplies and equipment.

• Demonstrated knowledge in staff administration, training programs, safety, problem solving, and team management.

• Orchestrated logistics and purchasing direction for the Power Generation department. Consolidate vendors and negotiate fuel, services, capital equipment and manage inventory costs.

Merchant Customer Service Representative 1994-1996

Bank of Hawaii, Fagatogo, AS

• Retained and acquired bank customers through excellent customer service

• Processed negotiable and non-negotiable financial transactions for all business and individual customers

• Responsible for preparation and submission of Internal Revenue Service (IRS) and other financial reports

• Engaged in strong cross selling of bank services and product

EDUCATION & CERTIFICATIONS

AMERICAN PURCHASING SOCIETY (CPPM) – 2007/92579M

AMERICAN PURCHASING SOCIETY (CPP) – 2006/92579P

INTERNATIONAL PURCHASING and SUPPLY MANAGEMENT INSTITUTE (CIPM) – 2006/No-CIPM2606022

AMERICAN SAMOA COLLEGE – A.S. Business Management - 1994

AFFILIATIONS

NIGP – National Institute of Governmental Purchasing

APS – American Purchasing Society

President of the Palm Beach Touch Rugby Club – Palm Beach, FL

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