Application Team Lead/Manager

MIGUEL BIGOTT

**** *. **** **. * Haslett, MI **840 * ******.******@*****.*** * 517-***-****

APPLICATION DEVELOPMENT TEAM LEAD / MANAGER

Strategic thinker who relies on a wide degree of creativity and latitude to plan, negotiate, and accomplish goals

of the account and business with multiple competing priorities. Approaches strategic development with innovative

vision, high ethical standards and ability to communicate effectively across all levels. Uses over 10 years of

experience in Fortune 500 organizations, solid academic background and unique interpersonal skills to build highly

effective functional teams. Proficient speaking, reading and writing in English and Spanish; conversant in French.

Additional areas of expertise includes:

* Software Development Processes

* System Deployment and Integration

* System Solution Architectures

* Strategic / Operational Planning

* Project Planning and Management

* SLCD Methodologies

* System Design and Development

* Process Improvement and Best Practices

* Change Control Management

* Healthcare / Medicaid

* OOP / Model-View-Controller

* System Testing

TECHNICAL CORE COMPETENCIES

Healthcare: HIPAA, PHI, PII, HL7, EHR, FOIA, Data Classification, Medicare/Medicaid.

Applications: Multi-tier client/server web and standalone environments.

Systems/Environments: Microsoft Windows 95/98/NT/2000/XP/Vista, DOS, Novell and UNIX: FreeBSD.

Languages, Access Methods, Compilers, and Tools: SQL 2000/2008, Java, JavaScript, HTML, XML, XSLT, MS Access,

VBScript, ASP, MS-InterDev, Crystal Reports, Visual SourceSafe, Visual Studio 2005/2008, IIS, COM+, Fox Pro, Visual

Basic, .NET framework, VB.NET, ASP.NET, C++, Pascal, Fortran, Cobol, GW Basic, Microsoft Office

95/97/2000/2002/2003/2007, Visio, and MS Project.

PROFESSIONAL EXPERIENCE

Hewlett-Packard, Enterprise Services (Formerly EDS), Lansing, Michigan 1999 - Present

Michigan Medicaid Fiscal Review (MFR) Account, Team Lead (2004 - Present)

Promoted to serve as team lead for a technical staff of 6. Holds overall responsibility for the delivery of

activities related to production support operations and new software development, using Microsoft technologies, of

custom computer systems automating Medicaid audit, reimbursement, and rate setting functions for 450+ long-term

care facilities with annual budget of $2+ billion. Provides supports in administrative operation activities such as

corporate guidance and information security compliance, performance reviews, hiring, and career development.

Key Contributions:

* Proposed and implemented innovative business and .NET information system solutions that reduced by 50% the

lifecycle of cost report processing resulting in contract expansion and successful renewals.

* Saved $50K, in a three year period, to HP and the State of Michigan by conceptualizing the consolidation of two

production and two development Windows servers housing SQL and IIS.

* Led marketing efforts to promote the use of a home-grown time tracking web-based system with other state agencies

as well as contributed to pioneer the expansion of the account business for a TCV of $1.2MM.

* Used teamwork principles that minimized account turn over as well as increased application development process

efficiencies that yielded customer satisfaction scores to all time high.

* Technical volume lead for the Michigan Department of Community Health Medicaid Cost Settlement contract with TCV

of over $10MM.

MMFR Account, Application Development/Support and Web Administration (2001 - 2004)

Acted as web administrator and web application leader. Documented, automated, and organized web server

administration operations and fully used HP proprietary software development lifecycle methodology (SDLC) to

support and produce customized web and client based systems for users located across Michigan ahead of schedule.

Web applications were hosted on Windows servers with IIS 6.0 and SQL server 2000.

Key Contributions:

* Maintained over 99.5 % system uptime between 2001 and 2003 complying with HP zero outage campaign.

* Implemented an audit and time tracking web-based system that increased customer operation efficiency measured by

40% reduction in processing time and 50% increase in data accuracy. Microsoft Visual Studio 2005/2008 was used as

the primary .NET development tool and MS SQL as the back end.

* Executed succession plan embracing team members' career growth by training web admin backup person.

* Produced, optimized, tuned, reviewed and promoted complex parameterized stored procedures, using multiple

cursors, views, and temp tables, hosted in MS SQL that increased systems response time by 75%.

National and eGM Global Operations, GM Account, Testing/Application Support (1999 - 2001)

Application leader assistant. Recorded daily checkpoint meeting minutes, created root cause analysis reports as

well as resolved technical issues reported by the customer. Provided user acceptance testing support, strategy,

plan, and test cases documentation for China, Mexico, Brazil, Chile, and Argentina.

Key Contributions:

* Served as reviewer, facilitator, and recorder for the review team. Managed walkthrough sessions for technical

designs, code work products, and unit test cases of the GM BuyPower 3.0 web components helping the overall project

to be implemented with zero defect and six months ahead of schedule.

* Designed, created, and executed test plan for web application components using Windows 98/NT and MAC as the

platforms and Netscape, Internet Explorer, and AOL as the browsers. Successfully collaborated with Mexico's

integration testing and implementation completed well ahead of schedule.

* Served as junior developer to produce server side software modules for components associated with vehicle

selector, vehicle locator, and vehicle configurator of the GM BuyPower web engine using Java.

EDUCATION

Master of Science in Information Systems Management

Ferris State University, Big Rapids, Michigan, May 1999

Bachelor of Science in Information Systems Engineering

Universidad Tecnológica del Centro, Guacara, Venezuela, October 1994

AWARDS AND CERTIFICATIONS

Client Satisfaction Top Box for the Service Excellent Cup in 2003, 2005, 2008 and 2009

Nominated for the Hispanic Technologist/Engineer of the year by EDS, HENAAC, June 2004

Employee Award for Outstanding Contribution, State of Michigan Account, EDS, March 2003

Sun Microsystems Certified Programmer for the Java 2 Platform, April 2001

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