Manager Customer Service

Trevin M. Sefas

Phone 817-***-****

E-mail ******.********@*****.***

Work Experience

LOWES HOME IMPROVEMENT

Feb 2012-present Ft. Worth, TX

Lumber/Building Materials Associate

Job Description : Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked. Assigned primarily to one zone on the sales floor, but may be required to work in other areas. Ability to operate, demonstrate and explain merchandise in assigned area. Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures. Understand and respond appropriately to basic customer and employee inquiries. Operate store equipment in assigned area (including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts, etc). Interpret price tag and UPC information. Work in both inside and outside environmental conditions. Move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Assist in overall success of Lowes.

PARKING COMPANY OF AMERICA

June 2010-present Ft. Worth,Tx

Valet Parking Attendant

Overall Responsibilities: Responsible for parking guests car upon their arrival, and retrieving it for them upon their departure. Greet guests in a friendly and accommodating manner. Assist in overall success of Parking Company of America

MASTEC/DIRECTV

July 2009-January 2010 Ft. Worth,Tx

Satellite Installation Technician

Overall Responsibilities: Prepares for satellite dish installations by reviewing installation orders, gathering equipment, supplies, and tools. Coordinates daily schedule with customers. Plans installations by evaluating location. Maintains and improves service by listening to customer’s description of problems;diagnosing, troubleshooting, and repairing problems. Maintain safe work environment by following safe practices. Kept supplies ready by performing stock inventory, placing orders and verifying receipts.

RENT-A-CENTER

April 2005-July 2009 Ft. Worth,TX Inside/Outside Assistant Manager

Overall Responsibilities: daily Inventory of merchandise. Head of Collection team regarding past due customers. Responsible for training and assisting 2 account managers. Increase store revenue monthly by performing essential job functions including but not limited to sales activity, account management and providing total satisfaction. Help manage profit by following and enforcing established policies and procedures including, but not limited to work schedules, cash and inventory controls, and order verification. Proactively participate in the training of coworkers. Analyze reports and apply knowledge gained to improve store performance. Monitor and improve the skills of Customer Account Representative(s). Maintain company vehicles in good condition and appearance. Assist Account Representatives with collection activities. Assist in overall success of Rent-A-Center.

US ARMY

June 1999-February 2005 Fort Lewis,WA Unit Supply Specialist

Overall Responsibilities: Unit Commander’s monthly budget advisor. Responsible for shipping, receiving, and inventorying unit supplies and equipment(totaling over 2 million dollars worth). Responsible for issuance of weapons and equipment during unit deployments. Responsible for weekly maintenance of company vehicles. Responsible for quarterly (every 3 months) inventorying of all company furniture and equipment. Assisted unit armorer with weapons maintenance on a monthly basis. In April 2003, reached rank of E-5(Sergeant). Then became responsible for a squad of 4-5 soldiers. Trained and taught new soldiers job functions. Exceed Physical Training standards daily. Graduated US ARMY AIRBORNE COURSE in October 2003.

Awards received

US ARMY Soldier Of The Month-April 2001 and October 2003

RENT-A-CENTER Customer Account Representative of the month December 2005 and January 2006.

Promotion to Assistant Manager in March 2006.

Assistant Manager of the Month October 2006, November 2006, and January 2007.

Education

1995-1999 Trimble Tech High School Fort Worth, TX

Majored in Electricians Course

Overall 3.2 GPA

Graduated with High School Diploma in 1999

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