Customer Service Administrative Assistant

Natasha C. Bailey

***** *. ****** **.• Chicago, IL 60643 •Home: 773-***-****• *****************@*****.***

Career Profile

I am an experienced, accomplished, dynamic, and professional candidate with in-depth knowledge regarding the handling and management of administrative duties. My aspirations are to achieve a position with a highly professional, renowned organization as an Administrative Assistant. The position I seek encompasses a blend of duties utilizing my business experience, computer proclivities, and education. Additionally, this coveted job allows for autonomy, provides additional learning opportunities and affords me future career advancement.

Professional Strengths

• Extensive use in technical skills with Windows 2007 programs like Microsoft Word, Excel, Access, PowerPoint, and Corel WordPerfect, Microsoft Outlook, and Adobe Acrobat.

• Ten years of Administrative experience, along with 6 years of Customer Service skills.

• Detail oriented with the ability to manage multiple tasks with frequent interruptions.

• Excellent organizational & time management skills, also running personal errands.

• Type 60 wpm and work independently in support of the department.

• Excellent communication and interpersonal skills, especially verbal and those requiring superior service interactions with members, customers and staff associates.

Professional Experience

Paige Personnel Services Oak Brook, IL

Executive Administrative Assistant November 2008- June 2009

• Responsible for answering incoming calls on clients updates about their applications.

• Prepared weekly lead reports for all the employees to track prospective clients.

• Schedule and coordinate meetings, appointments, and other similar activities for supervisor, which also includes travel and lodging arrangements.

• Type correspondences, and assisted employees with basic troubleshooting on hardware and software.

• Providing Administrative support such as assisting clients with setting up appointments with the loan officers.

Morgan Stanley-Smith Barney Columbus, OH

Branch Services Representative November 2006- November 2008

• Assisted branch personnel with navigating and training on our internal systems and escalating problems on client’s accounts.

• Preparing copies of client’s documents and faxing them over to our internal branches.

• Collaborate with financial advisors and customer service associates about upcoming products (such as processing stop payments, Incoming wires) and other internal applications.

• Handled medium to high call volumes of incoming calls from internal employees to clients on account issues.

• Providing our internal personnel with assistances on how to processing securities through our operational systems.

The Ohio State University Columbus, OH

Customer Service April 2002- June 2006

• Handled 10 or more alumni with making contributions to the university.

• Communicate with customers to assist them in the service policies

Education

The Ohio State University Columbus, OH

B.S in Human Ecology Graduated August 2006

Major: Family Resource Management

Capella University Minneapolis, MN

MBA in Human Resource Management Degree in Progress Ohio Union Activity Board- Member 01/2003- 06/2006

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