Cisco Network Support

IMRAN AMEEN

*-******* ****, ****#****, L*S *J*, Brampton 905-***-**** E-mail: ************@*****.***

Objective

To seek an exciting career with the opportunity to incorporate and enhance professional and personal knowledge, skills and experience for growth and advancement in a challenging environment.

Highlights

• Ability to identify, troubleshoots, and prevents hardware and software problems

• Show initiative and ability to adapt change in fast-paced automated environment

• Enjoy challenges, detail oriented, and ability to multitask

• Available to work shifts that include weekdays, weekends and overtime

• Excellent customer service, interpersonal and communication skills

• Ability to work under pressure, prioritize issues, and multi-task

• Keeps abreast with technology and industry best practices

• Performs tasks unsupervised within time-line and within team framework

• Strong planning, project implementation, diagnostic, analytic and problem solving skills

Networking Skills

• Working experience in analyzing, designing, and implementing of Cisco networks

• Working knowledge of TCP/IP stack installation and troubleshooting

• Advanced understanding in Ethernet, Spanning-Tree, VLANs and MPLS

• Expertise in configuring, and trouble-shooting RIP, EIGRP, OSPF, and BGP

• Working knowledge in configuring, and managing Windows Client-Server environment

• Working experience in Microsoft Office Suite, and internet Browsers

• Familiarity with LINUX and UNIX commands

Education and Professional Certification

CCIE(R&S) Theory passed / lab attempted)

CCNP Cisco Certified Network Professional (Certified)

CCNA Cisco Certified Network Associate (Certified)

MCP Microsoft Certified Professional - Server 2003

MCDST Microsoft Certified Desktop Service Technician

Network+ CompTIA N10-004

A+ Software\Hardware

CNS Computer Networking and Technical Support

Seneca College of Applied Arts & Technology

Professional Experience

Cisco Inter-network Support Technician NETPlus Systems Inc.

Jan, 2008-Present

Responsibilities:

• Performs installation, configuration, and testing of cisco routers and switches.

• Provide technical supports for Cisco routers, switches and access servers.

• Configure Virtual Private Networks (VPN) for secure connectivity.

• Configure Frame-relay routers at customer remote sites.

• Assign network access\resources to clients in accordance to their needs.

Network Support Technician NETPlus Systems Inc.

2006-2007

Responsibilities:

• Responded promptly to clients initiated incidents and service requests.

• Communicated with clients to resolve issues in accordance with policies and given guidelines.

• Provided services to support existing client’s premises networks.

• Discussed network strategies to enhance client’s existing network resources.

• Managed user accounts in Active Directory (AD) environment.

• Enforced best practices for network reliability, scalability, and availability.

• Designed ip-addressing schemes according to clients needs.

• Installed and managed network printers.

Languages: English, Urdu, Hindi

References: Available upon request

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