Project Manager with International Experience

RONALD MEMBRENO

*** **** ***** ****, *********, TX 75182

Home: 972-***-****

Cellular: 214-***-****

Email: ************@*******.***

Profile - Project management professional possessing established record exceeding revenue and customer satisfaction targets while establishing rapport and identifying key business targets to engage and retain strategic partners. Excellent listening skills and sales acumen; able to build and maintain rapport at all organization levels, internally and externally, liaising with global counterparts to ensure consistency of brand message while optimizing global product launches and customized services offerings.

- Fluent in Spanish, English, and Portuguese; able to translate written documents.

- Beginner level in French.

- Proficient in MS applications Word, Excel, Outlook PowerPoint, and MS Project 2007.

WORK EXPERIENCE

Solution Delivery Manager – Quadrem, Plano, Texas

(October 2007 – January 2009)

- Project Manager for Brazilian customer that generates 35% of total company revenue.

- Identified project risks to implement adequate mitigation processes and alternative solutions.

- Negotiated timeline deliverables and scope changes throughout project life cycle.

- Created strong business relationship and developed creative solutions.

- Coordinated QA testing and code migration to production environment.

- Maintained constant communications and issues updates to regional office and customer.

- Presented weekly project status update to customer, Regional VP, and local management

- Delivered business presentations in Portuguese for future application roadmaps.

- Managed 2 global project scope definitions for regional offices throughout the world.

- Completely self-motivated to meet company’s KPIs.

- Ability to work under high pressure situations.

Business Development Manager for Latin America - Forum Nokia, Irving, Texas

(April 2004 – July 2007)

- Responsible for the Forum Nokia developer program in Latin America.

- Proven success in establishing new business relationship with local developers.

- Created new business opportunities with carriers to sell mobile applications.

- Encouraged developers to create new applications in Java and Symbian platform.

- Promoted the Forum Nokia Pro developer community program.

- Sponsored and managed major tradeshow events in Latin America.

- Sponsored local Java programming contests in different countries.

- Supported major Marketing events for the launch of new products and services.

- Required skills for this position are Tri-Lingual, business knowledge, excellent communication skills, and superior customer service.

Solutions Manager - Nokia Enterprise Solutions, Irving, Texas

(February 2000 - March 2004)

- Provided technical advice to Managers/Directors on technical issues regarding the limitations of Email solution on mobile devices.

- Assisted Carrier Account Managers on presenting solutions and services to carriers that would increase their sales revenue.

- Responsible for testing Email client configuration on multiple mobile devices.

- Managed the Ring Tunes services commercial launch project with BellSouth Peru.

- Managed the WAP trials with Telcel, Mexico and Movilnet, Venezuela.

- Worked with different technologies, including WAP, Ring Tunes, SMS, TDMA, GSM, Java, MMS, Instant Messaging, SyncML, and the 9200 series Communicator.

- Responsible for planning and implementation of mobile demos for tradeshows and trials.

Senior NT Consultant - Born Information Services, Inc., Dallas, Texas

(January 99 - February 2000)

- Assumed different senior consulting roles including Network Infrastructure Support for Windows NT Domain and SQL 7 DBA.

- Administered and managed PageNet Web site. Duties included web programming, database administration, and Web server configuration.

- Responsible for installation/configuration of Windows NT Server/Workstation on multiple hardware configurations and monitoring of network connectivity.

- Specialized in Web development with CSS, ASP, HTML/DHTML, and SQL 7.

- Configuration/installation of MS Site Server 3.0, MS IIS 4.0 servers, MTS servers, and SQL 7.0 servers.

Senior Windows NT Specialist - Nortel, Richardson, Texas.

(May 98 - January 99)

- Provided technical support to our Latin America customers in Brazil and Mexico.

- Developed dynamic web application to query a SQL database server via a web browser.

- Designed and maintained local intranet site with Visual Interdev.

- Provided consulting services on IIS, FrontPage 98, and security to other groups within Nortel.

Windows NT Specialist - CSSI, Las Colinas, Texas.

(Dec 96 - May 98)

- Acted as administrator of Kaiser Permanente Intranet.

- Duties included setting up the Web Server with IIS 3.0, ASP 3.0, and MS Index Server.

- Generated visit trend reports using MS Site Server.

- Provided secure access to information via user authentication, and creation of virtual directories.

- Created Dynamic HTML pages with JavaScript animation.

- Administered the Kaiser Permanente internal firewall to the Internet, which was a FireWall-1 v3.0 by CheckPoint.

- Focused on providing Windows NT design and implementation to companies like MCI, Sprint, Highland Park ISD, CalTex Petroleum Corporation, Bristol Hotels, Petro Hunt Corporation, and Republic Insurance.

- Responsible for migrating a corporate Novell network to a Windows NT Domain. This role included migrating about 300 users, installation and configuration of DHCP and DNS, creation of logon scripts and user profiles, setting up print services, installation and configuration of Services for the Macintosh, implementation of Directory/File permissions, implementation of fail over capabilities for Corporate servers, installation and configuration of backup solution, installation/configuration of RAS servers, and design/implementation of Intranet using IIS 3.0 and Active Server Pages 1.0b.

Enterprise Systems Support - Microsoft Corporation, Irving, Texas.

(October 93 - December 96)

- Provided Enterprise Customer Support level to Microsoft Premier Accounts on Windows NT Server/Workstation v 3.5x/4.0.

- Specialized on providing support on the area of printers, applications, and Services for the Mac.

- Application specialty included memory problems, compatibility, installation, and performance tuning.

- Handled escalation and mentor calls on the area of Windows Printing and System issues.

- Resolved printing, setup, network installation, and environment problems in Windows 3.1, Windows for Workgroups 3.11, Windows 95, and Windows NT Workstation/Server.

- Handled customer calls on cross platform environments, Windows and Macintosh.

- Resolved application and setup problems, recommended solutions or workarounds to user's issues, explained application features and limitations.

- Provided technical support for MS-DOS 3.x, 4.x, 5.x, and 6.x. Resolved setup/installation problems, memory conflicts, printer and configuration issues.

EDUCATION

Harding University, Searcy, Arkansas.

Bachelor Science Degree in Computer Science.

GPA: 3.32/4.0

LANGUAGES

Spanish (Fluent)

English (Fluent)

Portuguese (Intermediate)

REFERENCES

Furnished upon request.

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