Customer Service Quality Assurance

Sidney Taylor

**** ******* ***** ******

513-***-**** - Mobile

Cincinnati, OH 45220

*********@*****.***

PROFESSIONAL EXPERIENCE:

*/**/*** – Present Quality Assurance Manager

GRAHAM PACKAGING, Mason, OH

Department head for laboratory support staff for blow-mold bottle manufacturer; managing Quality Assurance

activities for final product production inspection; implementation of plant Infinity QS SPC program; extensive customer service contact with J.M. Smucker, Abbott Nutrition and Pinnacle Oil. Currently, I manage four employees and I am responsible for training all employees on GMP, HACCP and quality initiatives.

9/4/2008– 2/20/2012 Quality Assurance Manager/Continuous Improvement Officer

DIVERSAPACK, LLC, Cincinnati, OH

Department head for laboratory support staff for flexible packaging company; managing Quality Assurance activities for incoming and final production inspection; implementation of Sanitation and GMP programs; regulatory reporting for EHS to EPA and OSHA standards; handling customer complaints, and customer/production interface. Lab testing includes tensile strength testing, GC solvent retention and graphics. I am the ISO Management Representative responsible for conducting and/or coordinating scheduled ISO audits, maintaining ISO compliance, coordinating plant-wide training for various initiatives including launch of SAGE (ERP platform) and housekeeping. Currently, I manage and coach six LSS Green Belts in my capacity as the Continuous Improvement Officer for my division, reporting directly to the president of the Films Division. I routinely conduct internal and vendor audits.

ACHEVEMENTS:

I reduced customer complaints at key accounts by 47% the first year through the implementation of LSS Blackbelt program. Additional project have included reduction of static complaints in packing products for P&G by 68% through LSS techniques. I successfully lead the facility through its first GMP audit with a comprehensive score of 98.75%. The LSS projects I currently manage exceed $800K in annualized savings.

2000 – 03/2007 Senior Facility Technical Manager

H.B. FULLER COMPANY, Blue Ash, OH

Department head for laboratory support staff at company’s largest production facility. Responsibilities included managing Quality Assurance activities for incoming and final production inspection, as well as manager facility microbiological lab. Other activities included data entry with resource management database (ERP platform), customer support for technical documentation and coordination with Regulatory, handling customer complaints, and customer/production interface; First Article release, NPIT and FMEA tracking. Lab testing included microbiological assay and HPC analysis of products. I served as ISO Management Representative responsible for conducting and/or coordinating scheduled ISO audits, maintaining ISO compliance and CAPA. I was trained as LSS Champion and as a Greenbelt for Blue Ash facility in Project Management by the George Group.

ACHIEVEMENTS:

I reduced product rejects by 72%, while reorganizing laboratory staff to accommodate 60% reduction in census. Championed reductions in production waste to achieve corporate targets. In 2006, I championed two Kaizens and one Greenbelt project yielding over $200K in annualized savings.

1986 - 1999 Senior Industrial Technical Manager, Tobacco Industry

H.B. FULLER COMPANY, Charlotte, NC and Richmond, VA

Technical Manager for tobacco product line in North America; customer service/sales to major tobacco accounts; customer service/sales with key accounts; customer service/sales to OEMs representing paper, film, packaging and machinery; product development, pricing, customer based documentation and coordinating product disclosure with Regulatory, sales coordination with North American sales force. Position included coordinating activities with corporate R&D.

ACHIEVEMENTS:

1980 - 1986 Technical Manager Virginia

H.B FULLER COMPANY, Richmond, VA and Greensboro, NC

1978 – 1979 Hospital Phlebotomists

St. Claire Medical Center, Morehead, KY

EDUCATION:

1973 – 1976 UNIVERSITY OF LOUISVILLE, Louisville, KY

Graduated with B.A. in Biology with concentration in Chemistry

1978 – 1984 UNIVERSITY OF LOUISVILLE, Louisville, KY

Graduated with MBA in Business with concentration in Systems Analysis

2004 GEORGE GROUP, Atlanta, GA

Green Belt Certification/Project Management Program

2008 - 2009 XAVIER UNIVERSITY, Cincinnati, OH

Completed LSS Green Belt Certification

Completed LSS Black Belt Certification

Current HACCP and GMP Certifications from AIB

ACTIVITIES:

Member: AHIMA, ASQC. I enjoy reading and physical fitness and I am a published novelist. Recently, my second novel was published.

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