Customer Service Quality Control

ANGELIQUE M. PLEDGER

**** *. ******** **. #**, Mesa, AZ 85206

(H) 480-***-****/(C) 480-***-****/Email: ************@***.***

OBJECTIVE:

To obtain a position as a phlebotomist that will utilize my extensive customer service experience, problem solving skills, and high level of professionalism to contribute to providing quality patient care.

I was placed at the VA Hospital for my Clinical studies, where I worked in the Emergency Department as a full time Phlebotomist. It was a fast paced environment where I received extensive experience.

DUTIES PERFORMED:

• Proficient in working with butterfly and straight needles. Total over 200 Blood draws.

• Performed Urinalysis

• Provided quality patient care

• Proficiency in urine drug screen collections & blood cultures

• Prioritized patient daily care according to acuity and scheduled patient procedures

• Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment

• Proficiency in properly labeling collection tubes with patients names, collection source and collection time

• Used and maintained standard procedures for positive patient identification

• Able to transport patients from the E.R. to various floors in the hospital utilizing S.B.A.R.while maintaining patient privacy & dignity

• Stocked and maintained supplies.

• Assisted PCT’s in preparation of Patient rooms both in admission and discharge.

• Received eight Letters of Recommendation.

EDUCATION:

Brookline College Tempe AZ

Phlebotomy Technician (Graduated with honors) 12/09-03/11

Didactic and onsite training as a phlebotomy technician

• Multiple sample needle

• Butterfly assembly

• Heel and Capillary sticks

• CoaguCheck equipment

• Glucose meter

• Syringe draw

• CPR and First Aid Certified

• Creating labels

• Stool Cards

• Linking patient information to

Charts and order of draw

• Centrifuge equipment

• Customer service

• Medical terminology

• 200+ blood draws

Fernando Romero Academy of Beauty Pasadena, CA

Cosmetology - Certificate 06/1988

EXPERIENCE:

Drive Time Credit Corporation Mesa, AZ

Loan Verification 2006-2007

• Performed analysis and verification of Credit applications using multiple information sources which included Inbound and Outbound communication interfacing with both internal and external Customers

• Followed strict confidential and procedural guidelines to ensure all information supplied is cross checked and red tagged for further analysis

• Consistently handled all calls with accuracy while meeting Departmental and individual performance goals both in quality and daily targets

• Used high personal standards and attitude helps bond team and increase performance of group

• Demonstrated willingness to assist peers is also a contributor to success which has been highlighted by Supervisor on multiple occasions

H&R Block Mesa, AZ

Receptionist / Data Entry 2002-2006

• Responsible for receptionist duties which involved greeting Customers, allocating & setting up appointments, payment processing and receiving incoming calls

• Performed clerical duties: filing, balancing register and deposit of daily funds in Bank

• Maintained a professional and organized work environment

Art Wholesalers Inc. Chandler, AZ

Logistics Specialist 2002-2005

• Provided processing Management to ensure orders were complete, documented and shipped to meet tight production demands

• Interfaced a large Customer base to meet with specific shipping procedures and ensured deadlines were met avoiding strict penalties

• Provided all shipping documentation and complete shipment inspection prior to shipment

• Assisted HR department written and verbal Spanish translation to ensure Production staff was well informed of correct Company policies

• Provided extra support to Accounting department when needed

Microchip Technology Inc. Tempe, AZ

Production Specialist 1999-2002

Trained and certified on multiple Complex Semiconductor Processing equipment

Followed complex production process procedures while completing inspection and quality control steps as needed

Monitored and staged production runs while escalating Equipment issues to maintenance groups when required

REFERENCES: Available upon request

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