Management Customer Service

Thilagam Selvaraj

Email: ********@*****.*** Phone: 512-***-****

Objective:

To work in a progressive organization where my skills and abilities are best utilized along with the organizations growth and personal growth.

Summary:

4+ Years of Experience in System Administration on all kind of OS, Software Package Application servers ,Linux Administration

In-depth knowledge of Linux operating system functionality, file systems, and server hardware.

Knowledge on database backup and linux cron job’s.

Comprehensive knowledge of DNS and Windows environment.

Strong understanding of networking concepts and implementation of Linux-based infrastructure solutions.

Managed virtualization environment using VMware, Virtual Center and VI Client.

Possess excellent knowledge of Red Hat Linux, windows and VM's.

Reliable self-starter with the ability to plan, design, implements, and manage small, medium, and large systems.

Possess excellent written, oral communication, presentation, problem resolution, and customer service skills.

Educational Profile:

Bachelor of Engineering in Computer Science and Engineering.

R.V.S CET Anna University, India

2006 pass out with 68% aggregate

Work Experience:

CSS Corp Pvt. Ltd. OCT 2010 – Jun 2011

Role: Systems Engineer

Client: AT&T Mobility

Platform: Red Hat Linux, UNIX, Sun OS10

Project Details:

AT&T Mobility is the no: 1 service provider for telecommunications and Internet service provision in USA. I work for the team which manages the entire backend of their 300+ ecommerce web server environment. All issues are subjected to resolution under their relevant service level agreement.

Responsibilities

Internal and external web monitoring of AT&T's ecommerce division

Provide Tier 1 and Tier 2 Support for UNIX/LINUX Issues.

Modify scripts for use with Keynote.com to assess site availability as well as creating scripts to test code prior to production release.

Handle basic system administration duties across several Solaris clusters including disk management, log archiving, rebooting instances, and resubmitting failed orders.

Monitor logs and application output for reoccurring issues using Nagios, SiteScope, Oracle Web logic, and log tailing.

User account management: creation, deletion and group permissions.

Configure and manage of cups server for linux printing and HP dazel printings for SAP labels.

Managing file permissions on samba shares and handling data storage on NAS environment.

Problem solving on workstations issues like display, browser, mail client and other apps.

Troubleshooting on user profile issues, access and permission issues.

Working on file management: chown, chgrp, SCP, etc…

Implemented a system to monitor link utilization for a global network, including physical WAN connections and logical VPN connections.

Configuring TCP/IP network services and IPv4 addressing.

Manually configuring TCP/IP on a host that runs in local files mode.

Create and maintain tickets on issues within production code using Atlassian Jira.

Draft and update documentation hosted locally and on a team accessible Atlassian Confluence Wiki.

Experienced in configuring, support and upgrading Nagios and SolarWinds network monitoring programs for remote monitoring of server alerts

Working knowledge of IPX/SPX and TCP/IP network protocols and concepts; DNS and DHCP and Apache Web Servers

Identified, diagnosed and resolved hardware and software malfunctions, and solved complex system problems.

Communicate with other AT&T teams and 3rd party employees to resolve issues as they happen real-time. Replicate the customer experience through Tealeaf applications.

Assist in Release Management of staged and tested code into production.

Complete System and Network management for internal Infrastructure.

Provide data to On-Call engineers to quickly remedy problems.

Maintain and update run books for trouble shooting and responsible for team new letters.

HCL Technologies, India Feb 2008 – Jun 2010

Client : Micron, Boise,ID

Role : Specialist

Platform : Oracle8i, Oracle9i, Oracle10g, Sun OS 9, Sun OS 10, Red Hat Linux

Description : HCL Technologies offers a full portfolio of services across industries,

delivering measurable business benefits for our customers with six sigma consistencies.

Micron Technology Inc. is a Semi Conductor manufacturing Sector hosted all across

the world. We support major locations (USA, Singapore, Virginia). Project involves 24*7

operations.

Responsibilities: -

The project involved maintaining and troubleshooting of Redhat Linux and sun solaris servers.

Handled performance monitoring of unix servers

Administration of User accounts through NIS and NIS+ services. Account creation, Deletion and group permissions.

Proficient in Installing, Configuration, Troubleshooting Redhat Linux and fedora core operating systems.

User administration, Backup and recovery Management, File system management, Quotas and Job automation. Resolving boot, login, network problems and monitoring activity.

Working on FTP, named and NFS services.

File system management, user accounts,

Booting systems into different run levels for troubleshooting and system maintenance.

Administering Incident, Change, Problem and Configuration management in Remedy and clear quest.

Managing VM’s using VMware Virtual Center

Creating and Managing VMware Clusters. Enabling HA and DRS.

Create duplicate VM’s using Cloning Technology.

Handled DBA L1 level Oracle activities and daily housekeeping jobs that has been automated using UNIX shell scripting method invoked through standard UNIX cronjob. All the issues are reported as tickets which are subjected to resolution within Service Level Agreement.

Part of GAM Team [Global Account Management], where role played as User management, User Level Security, Disk Management.

Worked as ICA (Incident Communication Analyst).Coordinating with different teams to work on a solution on priority cases by initiating an ERT bridge and recording resolution.

Key Accomplishments

Good Team Player providing extensive support and cooperative to the team and customers as well.

Follow up on issues and putting Best Efforts to resolve them at the earliest is one of the appreciations directly from Client.

Aug 2006 – Feb 2008

Worked as a Sr. Technical support executive in Sutherland Global services, India

Responsibilities: -

Handling us customer and providing the technical solutions for HP products.

Providing exact solutions to customers within the timeframe.

Desktop and Server related problems like software installation, configuration, maintenance and support.

Troubleshooting hardware, software & LAN related problem

Providing technical guidance to the customer for choosing the right products

Got promoted as Sr Technical Support Executive (LEVEL 2).

Certification:

Oracle Certified Associate (Oracle 9i DBA) -SR5754887

Skills:

Languages : C, C++& Java

Vitualization : VMware

Database : ORACLE9i

Operating Systems : Windows Vista, XP, 2000.Unix

CRM Tools : BMC remedy, BMC Patrol, Clear quest, Astro & Icare v2.7

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