Customer Service Manager

ANN TAMULINAS

** *. ********** **., #*** N. ATTLEBORO, MA 02760 • PHONE 508-***-****

E-MAIL: ********@*******.***

QUALIFICATIONS

SOFTWARE TRAINING CUSTOMER SERVICE SYSTEM MAINTENANCE

DESKTOP SYSTEMS DIAGNOSTICS COMPONENT REPAIR

SYSTEM TUNING SUPPORT TECHNIQUES MACINTOSH

MICROSOFT WINDOWS MICROSOFT OFFICE MICROSOFT NETWORKING

ADMINISTRATIVE

• Performed all duties required to manage computer learning center.

• Managed after-school program including enrollment, supervision and guidance

• Summer supervisor to five faculty members and staff as well as five student workers

• Acting principal for 13 faculty members in a school of 100 students

• Opened and distributed mail

• Completed daily deposit of incoming receipts

• Posted payments to customer accounts

• Composed, typed and sent daily correspondence to customers

CUSTOMER SERVICE

• Assisted clients with resume creation and job search

• Provided technical and computer assistance to teachers, staff and clients

• Answered telephone inquiries regarding musical instrument rentals and accounts

• Rented and sold musical instruments and other merchandise to customers by phone and in store

IT/TECHNICAL

• Set up and maintained 17-station network with Windows XP

• Set up and maintained a 12-station PC network with Windows NT, 2000 Professional and a 10-station Macintosh network with OS 6, 7, and 8

• Performed all hardware and software upgrades and maintenance

• Cleaned, tuned and repaired string, wind, percussion and brass musical instruments

TEACHING

• Taught keyboarding and basic computer skills and beginning, intermediate and advanced Microsoft Office

• Developed and taught instructional programs for office technology

• Taught fundamentals of psychology and sociology

• Created a special needs curriculum that prepared adult women to enter the workforce

• Instructed daily classes of varying abilities levels

• Implemented individualized comprehensive instructional program for the adult learner

• Taught high school Career English as well as all general business subjects

• Assisted children grades 1-9 with homework

OTHER

• Loaded and unloaded musical instruments from trucks to warehouse

• Packed, shipped and received packages

• Stocked, labeled and inventoried musical merchandise in warehouse

EXPERIENCE

February 2011-present Operaton ABLE Quincy, MA

Quincy Housing Authority

Job Readiness Computer Instructor

June 2005–January 2011 Jewish Vocational Services Hyde Park, MA

Computer Learning Center Manager/Computer Skills Instructor

2110-present Mass. Bay Community College Wellesley, MA

Adjunct Instructor

1986-present Massasoit Community College Brockton, MA

Adjunct Instructor

1994-2005 Mass. Dept. of Correction Framingham, MA

Div. of Inmate Training and Education

Office Occupation Computer Instructor

1994 Nasson Institute Woonsocket, RI

Computer Education Instructor

1985-1994 Coffey Music Company Norwood, MA

Accounts Receivable and Musical Instrument Repair Technician

EDUCATION

Bridgewater State College Bridgewater, MA

M.A.T., Behavioral Sciences

Bridgewater State College Bridgewater, MA

B.A., Psychology

Salem State College Salem, MA

B.S., Business Education

Mass. Bay Community College Watertown, MA

A.S., Legal Secretarial Science

REFERENCES

Furnished upon request

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