IT Support

DEREK G. CHASE

**** ***** ******

Palm Beach Gardens Florida 33418

*********@*****.***

* * * - * * 6 - 3 7 2 2

OBJECTIVE: To obtain a position in a professional business environment relative to the IT field.

SKILL SET:

• Self motivated and goal oriented with excellent leadership skills

• Building installing and maintaining PCs on a network

• Installing updating and upgrading software

• Handling multiple tasks and projects simultaneously

• Technical communication and organizational skills

• Innovative and effective problem solver

• Windows 2000 XP and WIN 7

• Microsoft Office Adobe Photoshop

• Extensive award winning customer service skills

EDUCATION:

ITT Technical Institute - Fort Lauderdale Florida (3.61 gpa) June 2007 - Present

• Associate of Science: Computer and Electronics Engineering Technology

• Bachelor of Science: Electronics and Communications Engineering Technology (grad date 5/2011)

EMPLOYMENT HISTORY:

Computer Operator/Help Desk January 1998 - February 2003

Fitness Management Corporation West Bloomfield Michigan

• Constructed and installed CAT5 network cables in a multi floor establishment

• Supported 60-70 terminal users on a Unix Linux & Windows NT based network

• Migrated Unix network system to Linux & Windows NT systems

• Conducted tests and rewrote programs to comply with Y2K

System Specialist March 2007 December 2007

Konica Minolta Albin - Wixom Michigan

• Installation of print drivers on varies sizes and types of network

• Digital Imaging Office Equipment sales to new and existing customers

• Use of product knowledge to assist businesses in choosing the right product to meet their specific needs

• Provide outstanding customer service with appropriate follow up and resolution

Document Management Consulting Account Executive June 2008 June2009

OCE North America Boca Raton Florida

• Installation of print drivers on varies sizes and types of networks

• Digital Imaging Office Equipment sales to new and existing customers

• Use of product knowledge to assist businesses in choosing the right product to meet their specific needs

• Provide outstanding customer service with appropriate follow up and resolution

Cashiering Specialist June 2009 Present

Ocwen Financial Services West Palm Beach FL

• Process inbound hardcopy payments

• Use Access and Real Servicing software

• Successfully identify checks through extensive research

REFERENCES: Available upon request

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