Microsoft Certified Technology Specialist

*** ******** ****, ****, ** ***** - ************@*****.*** - Cellular: 717-***-****

Rick Brown

 

Summary                           Experienced, certified IT Professional, skilled at mastering and teaching new concepts quickly, working well under pressure and communicating clearly and effectively.

 

Technical Skills

 

Hardware:

HP/Compaq, Dell, Lenovo, Gateway, Averatec, Toshiba, eMachines, Acer and Sony Workstations

Hubs, Switches, Firewalls, RAID, Servers

Linksys, Netgear, D-Link, Belkin routers & other networking devices both wired and wireless

HP, Canon, Epson, Lexmark, both local & networked

Troubleshooting major issues including BSOD, Registry, IRQ conflicts, Malware, and more

Software:

Microsoft Windows XP / Vista / 7 Server 2003 [Active Directory]

Internet Explorer 4/5/6/7, Mozilla Firefox 1/2/3

TCP/IP protocol suite, FTP client/server (CuteFTP) Microsoft Office Suite (97/2000/XP/2003/2007)

Norton, McAfee, AVG, Kaspersky, Panda Security, Trend Micro, Webroot & A-Squared antivirus software

Networking:

Windows XP/Vista client installation, configuration and maintenance

Windows Server 2003 installation, configuration, monitoring, change management, hardening, fault tolerance, disaster recovery and remote management

Active Directory; Group Policy; DNS; DHCP; VPN, routing, RRAS and remote access protocols

TCP/IP subnetting and troubleshooting; firewall and proxy server configuration

Emphasis on adherence to Microsoft standards and maintaining network documentation.

Career History

Jack Giambalvo Buick GMC - York, PA

    Sales Consultant September 2009 to Present

    Primary responsibilities include, building and maintaining relationships with potential prospects. Show and demonstrate vehicles and features. Overcome objections, close sales. Provide detailed and accurate paperwork to Finance and Sales Managers.

Best Buy - York, PA

    Geek Squad Agent July 2008 to January 2010

    Originally hired on as part time, later promoted to full time with senior responsibilities. Focused on customer support, hardware/software/OS troubleshooting, malware removal, installation, upgrades and maintenance, as well as networking support.

Flinchbaugh Engineering - York, PA

    Machine Operator III April 2006 to July 2008

    Started as Machine Operator I, later promoted to Machine Operator III due to performance and productivity.  Ran CNC machines, maintaining strict tolerances as set by blueprints and editing operation programs to increase quality and productivity. Assist co-workers with computer related tasks such as downloading CNC applications to PC's and other minor functions.

Memorial Hospital - York, PA

    Dietary Aide September 2003 to April 2006

    Maintain patient confidentiality in accordance with HIPPA regulations. Label meals with specific identification to ensure that patients with special dietary needs (i.e. diabetic, high blood pressure) get the correct meal. Interact with patients to ensure that dietary services are adequate; escalate medical related complaints to proper managers.

Education and Certifications:     

 

Computertraining.com - Lancaster, PA

        Microsoft Network Technology Program - Graduated August 2008

        Coursework includes implementing, managing and maintaining Microsoft Windows Server 2003 enviroment and infrastructure. Microsoft Windows Vista configuration and implementation. Also emphasizing Microsoft Internet Security and Acceleration Server 2004 protocols and features. 

 

        MCTS (Microsoft Certified Technology Specialist)

        Certified with knowledge and skills necessary to understand the functions and features of Windows Vista and to troubleshoot network-connectivity and applications issues.

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