Ofice Manager/Regulatory Specialist

Gayane Yana Papazyan

************@*****.*** /818-***-****

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EDUCATION

M.D., Medical School (Internal Medicine/ Cardiology), 1997

Medical School, Yerevan, Armenia

THERAPEUTIC EXPERIENCE

Parkinson’s Disease, Hypertension, Diabetes, Pain Management, Postpartum Depression, Bipolar Disorder, Multiple Sclerosis, Epilepsy, Stroke, Fibromyalgia.

PROFESIONAL EXPERIENCES

August of 2007 –January 2012

Regulatory Specialist/ Office Manager/Supervisor – Dr.Sergey Akopov, Burbank, CA

• General back office management duties included: insurance verification and authorization coordinator, Medical billing, authorizations’ and ICD9/CPT coding coordinator, quality assurance tasks

• Communicate with insurance companies to receive approval for different imaging studies of patients

• Communicating with pharmacies, being the main liaison between patients and physicians

• Maintaining excellent patient relations and developed patient rapports

• Retrieving patient schedules from computer system

• Distributing lab reports to physicians and materials to other departments; requesting information from various departments; responding to correspondence requests

• Training and supervising of new staff

• Coordinating biweekly staff meetings, keeping track of physicians' calendars, advertising and marketing for clinic, MD/PA worksheet corrections

• Interact with pharmaceutical companies to facilitate monitoring and database processing. In charge of data management.

• Schedule meetings with M.D.'s and appointments for studies (Multiple Sclerosis, Epilepsy, Fibromyalgia,Parkinson’s disease) involving patients

• Responsible for completion of study documentation forms, including case report forms and other study specific documents.

• Marketing and advertising for clinic

• Protocol information dissemination to health care professionals, patients and their family members

• Maintained research chart, collected relevant medical information

• Reviewed case report forms for completeness, clarity, legibility, to available source documentation, and adherence to protocol requirements

• Capable of closing responsibilities

September of 2003 – August of 2007

Office Manager -Horizon Medical Center, Glendale, CA

• Retrieved patient schedules from computer system; distributing lab reports to physicians and materials to other departments

• Requested information from various departments; responding to correspondence requests, trained and supervised of new stuff, coordinated biweekly staff meetings

• Performed quality insurance tasks, data entry, scheduled patients for appointments, managed office staff

• Greeting incoming patients, insurance company authorizations

• Photocopying copying records and documents for billing and/or legal services; sending and receiving information via fax mail machine

February of 2002 - August of 2003

Manager-Medical Center of Glendale

• General managerial duties included: marketing for the clinic, physicians' notes corrections, coordinating weekly meetings with administration, diplomatically resolving as needed basis, creating quality reports, insurance company eligibility authorizations, performing transcriptions.

December of 1999 – February of 2002

Receptionist -Central Brand Medical Center

• General administrative assistant duties included: answering phone calls, taking messages, data entry, filing, scheduling doctors' appointments for patients, confirming appointments, excellent telephone, filing and organizational skills.

Relevant Skills

• Excellent organizational skills

• Self-sufficient

• HIPAA trained

COMPUTER EXPERIENCE

• Proficient in MS Office (Word, Access, Excel, PowerPoint, Spreadsheet)

LANGUAGES

• Proficient in Russian, Armenian

Contact this candidate