Switch Tech
Resume:
Baldomero Vargas
*** ******* ****, *****, ** ****1
NOC Technician 4
**/****-*******, ***** ******* Networks, Leesburg, FL
Collect and analyze system data to troubleshoot, identify, and resolve emergency network problems as well as less critical network issues. Provide high quality documentation of network failures and maintenance activity. Prepare written reports of symptoms, actions, timelines, root cause, customer impact, and final solution. Gather information from persons involved in the activity. Establishes factual data to allow management and vendors to understand the problem and prevent reoccurrence. Verify that network subsystems are operating within standards by gathering and analyzing system performance data. Propose and implement solutions to identified problems. Develop action plans, schedules, deliverables, policies and procedures that ensure effective methods of operating and maintaining networks. Work with vendors to resolve problems and hold them to a high standard of performance. Technical fault management skills on the Lucent 5ESS and Nortel DMS switch family. Excellent oral and written skills with the ability to communicate technical information to all audiences
Switch Tech III
6/2002 - 9/2009 Sprint Nextel, Phoenix, AZ
Responsible for the operation and maintenance of all Mobile Switching Office, Fixed Network Engineering equipment to ensure performance and reliability. Additional responsibilities include overall Network Availability via fault resolution in support of the MC/NNOC/FLE/NTAC/NETS and Cross-Functional groups for all real time Customer Impacting issues. Activities Include: Implementation and Support of iDEN System Releases, Alcatel, Tellabs, and other NE hardware and software releases. Preventative and Corrective Maintenance activities on MSO NE's. PM and Inspection activities on MSO Facility Equipment (high level inspections of fire suppression systems and extinguishers, batteries, etc.) Work on facility issues including contractor supervision. Vendor management and coordination with Nortel, Tellabs, Alcatel and Motorola and other vendor support. Ensuring that all spare hardware is maintained in accordance with RMA tracking procedures. Completing all MSO network growth activities, which include the testing and acceptance, turn-up, and post turn-up monitoring of all transport and switching network elements.
NRC HI-Cap Technician
7/2001 - 06/2002 Allegiance Telecom, Dallas, TX
Responsible for coaching, mentoring, and providing technical support for approximately 12 inbound technicians. Opening new trouble reports, while researching the appropriate account information, and performing the necessary actions (i.e... fix the issue, open ILEC (Local Exchange Carrier) tickets, and/or dispatch tickets to a fix agent). Status tickets on calls received by customers seeking insight into the resolution process, as well as setting their expectations on when trouble will be resolved. Interface with all NRC personnel, Field Ops, Customer Care, Provisioning and various other departments regarding customer trouble reports. Responsible for troubleshooting, effectively closing and disseminating tickets to the appropriate department for further analysis or closure. Proficient in TBS (Telecom Business Solutions) to ascertain pertinent information for resolution of customer tickets and other information pertaining to the job. (I.e. LERG, NPAC, Clarify, Connect VU, ASM, and ACS) Understand switch architecture with the ability to navigate through the pages of the 5ESS switch and ConnectVu to navigate through the functions of 1.6 and 1.8 to perform OP-STAT, LRN, VFY: OFC, Ring downs and Metallic Loop Testing (MLT) to observe probable network issues or outages
Field Service Engineer
9/2000 - 6/2001 Tellabs, Phoenix, AZ
Responsible for providing technical support on-site within a Central Office environment. Performed Acceptance Testing of Tellabs products including the turn-up of newly installed and traffic bearing TITAN Digital Cross Connect Systems. Experienced using industry standard test equipment such as T- Berd and knowledge of telecommunication theory and concepts of T-1 lines, DSO, DS1, DS3, OC3, OC12, OC48, and the use of Sub-System Pro Comm. Plus. Implemented ECN's software upgrades and repaired complex system problems. Display the ability to effectively and persuasively present information and to respond to inquiries from team members, clients, customers, and the general public in order to define problems, collect data, establish facts, and draw valid conclusions
Circuit Provisioning/Trouble Shooting Agent
8/1999 - 9/2000 AT&T Local Services, Mesa, AZ
Trouble shot customer outages and worked with nationwide CLEC's using Lucent 5ESS and Nortel DMS-500 Switches. Also built switch translations with ConnectVu. Verified availability and correct routing of circuits set line coding and frame format. Mapped cross connects for T1's, T3's, DSO's, DS1's, DS3's, OC3's, OC12's, OC48's, and OC192's. Performed appropriate stress tests determined by line coding and frame format through remote loop-able devices, RJ-48c, Smart Jacks, and CSU's. Interfaced with a wide range of manufacture platforms such as DACS II, DACS IV, DDM-2000, and Titan 5500. Worked with various support systems such as Centest 550 and 650, Telnet Access, COLR, ASR, QPS, Remote Systems, ConnectVu, ASMS/NPAC, Microsoft Word, Excel, PowerPoint, and Sun Solaris Workstation.
Communications Facility Supervisor
2/1997 - 8/1999 Department of Defense, Yuma, AZ, United States
Supervised and directed operations of communications facility providing a full range of voice and data communications using satellite, microwave, and landline technologies. Orchestrated installation of complex data communication systems, which enhanced efficiency and data handling capabilities. Proven track record as a leader and manager of organizations composed of 22 professionals. Successfully managed major projects worth several million in revenue. Kept records for over 300 pieces of equipment, which tracked all maintenance and repair records and 22 personnel records.
Communications Facility Installer/Maintainer
8/1995 - 2/1997 Department of Defense, Yuma, AZ, United States
Install and maintenance Fiber Optic Converters, Fiber Optic cable and interoffice cabling with cat 5 cable. Site reconnaissance to determine the necessary communications equipment. Installed, programmed, and maintained radio, satellite, switchboards, and microwave systems
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