Customer Service Medical Billing
Resume:
Debra Cochran-CPC-A
**** **** ***** *. ************, FL. 32246
Objective: Seeking a position in a professional and growing environment
Skills: Medical Terminology CMS-1500 Insurance Claim Form CPT Coding
ICD9-CM Coding Insurance Billing Navinet.com
Collection Letters Medical Law Ethics Availity.com
Medical Billing Problem-Solving Skills HIPAA
40 WPM Medical Office Procedures 10- Key
Customer Service EOB interpretation Microsoft Office
Aprima Healthcare software
Experience
Charles’s Sprinkler Service Irrigation Assistant Jacksonville FL Mar 2006 – Present
• Responsible for all accounting aspects of the company.
• Helped in the design and follow-through on landscape projects.
• Assisted in the marketing/installation of new pumps and irrigation systems, performed monthly inspections of existing contracts including repair and or replacement.
Live Well Billing Solutions Student/internship March 2011 thru May 2011 Jacksonville FL
• Reviewed superbills for payments
• Checked Availity for verification of payment postings
• Utilized Navinet to verify claims status
• Contacted several insurance companies to verify claims. Resubmit when necessary.
• Submit supporting documentation to insurance companies
• Checked eligibility of insurance coverage and notated patients charts
• Set and cancelled appointments as appropriate. Updated demographical information during appointment call.
• Updated patients account when contacted by insurance companies for needed tests.
Art Select, Inc. Customer Service Specialist Jacksonville FL Feb 2008 – Jan 2009
• Answered customer calls and e-mails, responsible for entering Pay-Pal payments, returns, refunds, replacements and or exchanges for defective or damaged items.
• Processed all pending screens- including credit card, Pay Pal, purchase orders, checks and pay by phone orders, assisted in researching of fraudulent orders and charge backs, filed online damage and loss claims to FedEx, posted payments
• Responsible for “capturing” credit card payments that did not automatically process, issued call tags for pick-up of damaged items, traced lost packages and initiated driver follow-ups if necessary, maintained files on all above procedures
Venus Swimwear/WinterSilks Inc. Lead Tracing Clerk/Online Net Rep
Jacksonville FL September 2001 – March 2006
• Answered customer calls and e-mails, resolved complaints, tracked lost packages.
• Responsible for replacing or refunding and updating customer accounts on website, manned live chat lines assisting up to five customers
• Filed online damage/loss claims to FedEx, posted payment upon receipt of checks.
Education: Associates Degree/Healthcare Reimbursement
Virginia College CPC-A certified professional coder
Jacksonville, Fl. Diploma-Medical Billing/Coding
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