Information Systems Technician

Todd Novasad

*** ******* ***, ** *******, NC 704-***-****(H), 704-***-****(C) ********@*****.***

Desktop Analyst

Install, configure, troubleshoot, and maintain computer systems and peripherals.

Ability to assemble/build hardware to meet client/service order specifications.

Strong work ethic with demonstrated commitment to providing outstanding customer service.

Education

Central Piedmont Community College – Charlotte, NC, May 2010

A.A.S. in Computer Engineering Technology

Relevant Coursework: Computer Upgrade and Repair I&II, Local Area Networks, C++

Technology Summary

Systems: Windows 9X/XP/Vista/7, Ubuntu, Mac OS X

Languages: Basic HTML, Basic C++, Basic SQL Data Queries

Software: MS Visio, MS Office, Dreamweaver, Photoshop, Acronis, Norton Ghost

Certifications: CompTIA(A+, Network+-In Progress)

Related Experience

Central Piedmont Community College – Charlotte, NC

Information Systems Technician, (07/2010 to Present) Repaired and installed computers at user's locations. Responded to problems, and troubleshooted the college's computers and faculty’s’ personal computers. Provided customer service to people in the open computer labs, problems ranged from easy office problems to complicated system errors. Performed other daily computer tasks from supervisor, such as cleaning computer keyboards, screens, and mice.

TSI Web Design – Concord, NC

Web Designer, (07/2006 to 04/2007) Designed and maintained customer websites with programs such as Adobe Photoshop and Dreamweaver. Clients included NCAAU, CCBIA, Whidden & Associates, Play Top Gun Sports and Native Angels.

Horizon Computer Systems – Concord, NC

Computer Repair/Building Intern, (08/2005 to 12/2005) Researched Internet for technical solutions related to customer problems. Backed up computer hard drives with Acronis, and Norton Ghost. Built computers to specifications provided by the customer. Also assisted customers in purchasing a new computer with custom builds.

Other Experience

CPCC Majors Bookstore – Charlotte, NC

Sales Associate, (07/2007 to present) Assisted customers in finding books, answering customers phone calls, and providing any extra customer services.

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