Sales, Marketing and Operations Head

+1-917-***-**** DARSHAN NANDI *******.*****@*****.***

PROFESSIONAL OVERVIEW

• Over 8.5 years of experience working in an enterprise solution environment - regional & global as an individual contributor as well as a leader managing large techno-functional teams in a global team setup handling IT Operations

• Proven track record of value-based program governance and technology management with wide scope responsibilities, tracking every day operations automating enterprise deployments as well as documenting, initiating and implementing changes under change management

• Proven ability to design scalable cross discipline global solutions centering on Service-Oriented Architecture (SOA), IT infrastructure and network management, monitoring and automation

• Team player, detail oriented with excellent organization skills and ability to effectively multi-task and handle heavy workloads with limited supervision

• Analytical approach to problem solving with excellent written and verbal communication skills

AREAS OF EXPERTISE

Profit & Loss

Budgeting

ERP

Start-ups / Turnarounds

Acquisitions / Mergers

Internet / Intranet / Extranet

GroupWare / Data / Voice Security / Disaster Planning

Leadership

Training / Mentoring

Team Building

Vendor Management

TECHNICAL SUMMARY

• Enterprise Packages: JDE, PeopleSoft Financials, Oracle CRM, Salesforce.com, Service Oriented Architecture

• Business Productivity: Microsoft Office SharePoint, Excel, PowerPoint, Office, Project, Cognos, Informatica

• IT Infrastructure Management: ITIL, SCCM, SCOM, WAS, DB2, Oracle, SQL Server

• Misc: J2EE, Java, JavaScript, HTML, XML, Crystal Reports, Linux/Unix environments

SELECTED ACHIEVEMENTS

• Increased client base ~ 15%, annually, through managed marketing plans and organic growth, 2010

• Increased business in specific business lines ~ 27% by development of applications for national and international client electronic deliverable and database solutions, 2009

• Increased revenue ~ 15% annually, to the region by identifying, developing and managing the acquisition/merger and integration of firms in the region, 2009

• Reduced costs ~ 21% by negotiating vendor contracts and initiating performance standards, 2007

• Reduced legal exposure ~ 75% by standardizing services, procedure and products, 2006

• Restructured technical service centers at corporate headquarters resulting in ~ 7% increase in profitability and efficiency at the department level, 2005

• Developed and administrated QA/QC and Internet audit systems for young company that grew at an average of ~ 900% per year in revenues, 2003

PROFESSIONAL EXPERIENCE

InKnowTech Ltd. Feb 2009 – Till date

InKnowTech India Pvt. Ltd is a specialist in IT Infrastructure, Network & Communication Management providing services & support to global Service Providers & Enterprises.

Head of Sales and Marketing, Americas

• P&L accountability, strategic market planning, business development, sales forecasting, marketing, pricing, licensing and training of sales executives

• Leading customer engagements for solution design and architecture, providing system level solution definition including technical research, platform architectures, software stack management, network and storage

• Front-ending sales efforts - RFPs, RFIs, RFQs, technical proposals, Bills of Material

• Leading a pre-sales team that translates client business requirements into specific deliverables and delivers Proofs-of-Concept (POC) activities in order to assist sales in closing deals.

• Following through on successful sales and leading the transition to project management (solution delivery)

• Creating marketing campaigns, price structure and sales delivery for IT services

IT Operations Head

• Developed, administered and controlled Cap Ex and Op Ex budgets for all global IT initiatives and operations

• Responsible for $24m operational and quality off-shore delivery in SEZ in Mozambique Conceptualizing remote management services for non BPO sites

• New InKnowTech corporate website creation for conveying vibrancy and vision, generating positive brand associations -professional, dynamic, current, global, established, and innovative

• Set up internal InKnowTech Service Desk and MIS portal for web enabled access for customers

• Certification of InKnowTech in ITIL, ISO 9001:2008

Service Delivery and Project Management Head

• Managed IT infrastructure delivery for HP/EDS/MphasisS, Cisco, SAP India, SAP Labs, Genisys, Videocon, Cable & Wireless and Colt

• Transition and Post Merger Integration (HP-EDS acquisition with enterprise value $13.9b and EDS-MphasiS acquisition with enterprise value $ 380m)

Accelerated merger and acquisition between HP, EDS and MphasiS ensuring success by integrating organizations through site consolidations, Enterprise Content Integration (ECI), applications integration and database migration and integration

Developed integration strategies and plans that support the acquisition rationale and business objectives; saved 50% in man-hours by standardizing mergers and acquisition transitions into system

Established synergies between corporate business and technology strategies, in collaboration with IT and the business, assessing resource requirements for initiatives and helping prioritize the IT investment accordingly

Established common and synergistic methodology for project enablement and execution resource on-boarding, project kick-off, milestone announcements and project boundary setting

Planned, managed and led multiple, concurrent large complex business integration projects and provided project leadership and direction to large, cross-functional teams

Worked closely with the global end-to-end business architects to ensure integration decisions were compliant with site operations policy and procedures

Developed templates, tracking and reporting mechanisms that provided consistency and transparency to status, risks and metrics relevant to audience; developed implementation plans, key performance indicators with baseline and target values, and ongoing reporting formats

Established PMI program governance model and provided consistent transparent reporting, presenting project status on a regular basis to M&A leader, senior IT staff, and the C- level stakeholders of the program

• Steady-state Operations

Managed a global team of systems, network and operations technicians with over 350 resources including Program Managers, Team Leads & Engineers across 30 client sites with an end-user base of > 35,000 & 40,000 assets

Owned IT Infrastructure Management services for monitoring applications, server & network, end user computing, Blackberry, database management, backup management (scheduled activities) & client applications services

Service Delivery: Managed IT project lifecycles, overseeing various phases of costing, quantitative analysis, solution designing, planning, estimation, implementation and support in technical areas of projects like

o Project management, network management system, data center migration and support

o Data center operations support which includes managed hosting, DR projects, mail and messaging services

o Cloud computing, virtualization

o Data vaulting services (offsite storage & backup), connectivity, RIM Services (Remote Infrastructure Management)

o VA/PT Services (Vulnerability Assessment/Penetration Test)

Managed multiple service delivery models such as managed services, SLA-based and FTE-based

Led several end to end turnkey projects from conceptualization, solution engineering, project planning, initiation, technology mapping, budgeting, resource and task scheduling to execution and client management

Led IT strategic and operational planning to achieve business goals by prioritizing IT initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the client organizations

Analysis for service delivery tools for SAP India and SAP Labs

Evaluated multiple tools in the market and provided a value adding solution for merger of service delivery tool

• People management and mentoring to train, motivate and enable cross cultural teams in optimizing their abilities in customer relationship management.

Williams Lea (WL) Sep 2006 – Sep 2008

Williams Lea is a £450m company employing 12,000 people around the world & the leading global provider of customised Corporate Information Solutions.

Country Manager – India IT

• Held total accountability for overall country IT & delivery management ensuring compliance with quality standards by enabling ISO 27001:9000 and SAS70 type II IT audits, overseeing infrastructure planning & technical support for investment banks like Deutsche Bank, Goldman Sachs, Barclays and Merrill lynch

• Transition & Initial Operational Set-up (Deutsche Post World Net-Williams Lea acquisition with enterprise value $443 m)

Assisted Global CIO in the IT integration between Williams Lea and Deutsche Post, identifying operational gaps where to create new tools, functionalities and processes and with formulation of a global plan to cover all aspects of integration including Due Diligence, Day 1, Site Integration, Business Process/application integration, and disposals

Managed Williams Lea India integration in IT process and procedures, databases and applications, ensuring successful program start-up, project start-up, budget adherence, execution, and transition to steady-state operations

Set up physically and logically separated business units in Williams Lea India offices in Chennai & Cochin & connected client business units with their Points of Presence in New York, London, Bangalore & Mumbai

Planned & deployed IT architecture to connect with DB PoP sites using Border Gateway Protocol (BGP) protocol

Set up applications for end users & connectivity using Multiprotocol Label Switching (MPLS) links

Defined new operating system, infrastructure, application & business oriented monitoring alerts & coordinated their integration into existing monitoring tools

• Steady-state Operations

Reduced expenses by 21% by introduction of Intranet and standardized reporting systems

Increased profits 2% due to standardization of service elements and review process

Vendor management: Responsibility for large-deal negotiations, vendor management and contingency management

Audits & compliance: Ensured compliance with SAS 70 type II, contractual agreements, by Williams Lea and its associated suppliers

o Managed requirements definition, design, installation, maintenance, support, and upgrade of operating systems, software, hardware, and peripherals

o Oversight of day to day local operations, local servers, PCs, printers and Blackberry enterprise servers

o Oversight of monitoring and maintenance of network equipment, applications & security

o Establishment and execution of backup, restoration, and anti-virus strategies

• People Management: Planned and established work/project schedules, assigned employees to specific duties, addressed and resolved worker problems, determined equipment needs, and hired, trained, and evaluated personnel

IBM Global Services Pvt. Ltd Nov 2004 – Aug 2006

IBM is the world's largest Information Technology services company that strives to lead in the creation, development & manufacture of the industry's most advanced information technologies

Location Manager: Global Delivery Internal Services, Hyderabad

• Head of Desk 2 Desk D2D support for the location in charge of all projects

• Responsible for managing all end-to-end IT-related operations including server management, network infrastructure and asset management

• Handled IT integration of IBM process and procedures for all on- boarding accounts

Project Manager: Global Resource Blue Network (Dedicated Network Spanning all 6 IBM India Locations)

• Responsible for managing the Global Resource Blue Network, a dedicated network spanning all 6 IBM Global Services locations

• Initiated and led implementation of bandwidth upgradation to account for the rapid manpower expansion at all IBM locations; involving router configuration, registered IP address space & servers located within IBM port allocations

• Managed a team of 14 directly along with coordinating a nation-wide 2000-strong networking team

• Worked on IT infrastructure projects (internet centric and non internet centric) in verticals like IT and Telecom, BFSI, Travel and Leisure, Health Care, Media and Entertainment, Manufacturing, Logistics

Program Manager/Senior Network Engineer: Client Network Management

• Managed WLAN implementation for IBM Global Accounts (IGA) in all locations in India with detailed knowledge of all business flows, application architecture & hardware configuration for supported applications

• Migrated projects from Global Resource/Internal network to One-Network/commercial & internal network

• Undertook Business Continuity Plan coordination and testing; developed micro level network design

• Managed corporate IP addressing and sub-netting with setting up port information and network connectivity on IBM and non-IBM network

• Developed end-to-end network solution with network infrastructure design for Remote Development Center/Business Partner; involved coordination with Network Delivery team & high-value IBM business partners

• Built & maintained effective, productive relationships with stakeholders in Business, Dev, Infrastructure & Third party systems / data providers

• Managed and coordinated with IBM Global Accounts (IGA) in WLAN implementation for all locations in India

Network Engineer - Security Analyst

• IT Security: PIX firewall management involving configuration of PIX firewalls, routers and switches at Remote Development Center/Business Partner

• Asset Management: Coordinated with network team on network assets, coordination with D2D and e-collaboration center team for setting up network infrastructure, WLAN planning

• Identified need for and conceptualized the video-conferencing facility for various projects; led setting up and implementation of the network for IGA

• Monitored IBM-dedicated network for optimum distribution and load using Packet Shaper

• Led installation and configuration of new servers and network equipment

I-Spatial Communication Pvt. Ltd July 2002 – Nov 2004

The first Convergence Service Provider & Telco grade IP TV deployment in India with strategic alliances with Bharat Sanchar Nigam Ltd (BSNL), Orca Interactive & Silicon Graphics, Inc (SGI).

Network Engineer

• Performed a security evaluation of the VPN solution; assessed the firewall design to ensure protection against unauthorized intrusion

• Undertook identification of rogue access points, potential issues, bottlenecks and inefficiencies

• VPN installs and upgrades to existing VPN properties – included configuring a second VPN tunnel to clients’ hubs for redundancy and email migration

• Corporate allocation of IP address to ADSL modems, field installation and troubleshooting

• Delivered high-quality integration services to I-Spatial’s clients, including configuration of servers, workstations and internetworking equipment on servers and workstations

• Ensured technical excellence in service delivery to maximize billable time and customer satisfaction and to minimize non-billable time

• Corporate Responsibilities with Business Impact

Negotiated strategic alliance agreements with Indian content producers/syndicates to gain rights to distribute major motion pictures, television programming, sports, music, games and educational media

EDUCATION

Bachelor of Engineering (Computer Science) 1998 – 2002 Sri Jayachamarajendra College of Engineering is one of the oldest engineering colleges in India with a very prestigious Bachelors program.

I was ranked in the top 0.2% in the entrance exam that had over 50,000 applicants.

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