Customer Service Project Manager
Resume:
Slavica Jeremic
Etobicoke, ON M9A 4W5
Phone: 416-***-**** email: ******@*****.***
SUMMARY
An IT analyst with extensive experience in Risk management with performing data analysis, data modeling and data governance, web and database design and applications development
Demonstrated knowledge of the Capital Markets (debt and equity), Hedge Funds, as well as mathematical, statistical and computing methods appropriate for specifying mathematical problems in corporate, bank, bond and securities finance.
Excellent programming skills in C++; working knowledge of data management, including database (Access), spreadsheet (Excel) applications and macro development using VBA.
Highly developed analytical, project coordination and problem solving skills, with a strong understanding of quantitative finance including numerical and analytical models.
Excellent presentation and communication skills - verbal and written.
Self-starter with a great ability to meet deadlines, detail-oriented with a strong orientation to excellence and a focus on results, while maintaining a high degree of accuracy.
Highly developed ability to work independently and as a team as well in a high-pressure environment.
TECHNICAL SKILLS
C, C++, C#, SAS, Turbo Pascal, Perl, COBOL, MATLAB, and Visual Basic.
.NET (Windows Forms), DOS, UNIX, Windows NT, Windows 2000, Silverlight, Internet Explorer, SharePoint, and MS SQL.
Operating Systems: UNIX (Solaris), DOS, Windows
Tools: Convexity, OAS, CPR, Economic Capital, and VaR
EXPERIENCE
STRAZOS, Toronto
September 2009 – Present Database Administrator
A provider of professional residential and commercial electrical contracting services across GTA areas. Was working and reporting directly to the Project Manager /owner related to database reports
Involved in database Implementation, administration, monitoring, tuning, backup, migration, and support using Access database and Excel spreadsheets;
Built database scheme, tables, procedures and permissions with SQL Server 2008 - SSMS
Designed and documented database architecture and Data Modeling SQL Server 2008
Analyzed, consolidated and tuned database using statistical software STAT for optimal efficiency
Canadian Institute – C5 Group, Toronto
August 2008 – May 2009 Data Research Representative
A provider of conferences, forums, and summits with offices in New York, London and Toronto.
Worked with Data Services Department that responsible to do internet researches in finding new clients and verify information with existing clients; worked in a multi-functional team of 20 people.
Updated and maintained database (SEMtek) for the upcoming conferences; merging ID’s; making Excel reports.
Was responsible in research of new market and verifying new information with clients over the phone and internet
Aditya Birla Minacs, Mississauga
December 2007 - February 2008 Customer Care Specialist
A global business solutions company that partners with various global corporations to help clients to enhance revenues, profitability and customer service. Worked in Call Center Department in providing supports related to billing issues and selling new products or features to existing customers
Performed customer service providing all information about customers' accounts using CSM program and KMS tool.
COMMERCIAL BANK, Kraljevo
September 1998 - November 2003 Risk Analyst
One of major banks in Serbia that provides commercial banking services across the country with over 45 branches. Was working in risk management team and reporting directly to Risk Management Manager
Responsible for systems implementation and business analysis related to streamlining operations for ALM operations, especially related to mortgage based products and their derivatives.
Led technical discussion and presentations of ALM and inferential statistics topics including Bayesian Inference tool design. Presented training to the group on SQL and relational database topics including query writing, data mining, and reporting. Developed and interpreted sophisticated financial models using Excel/Access and SQL Server, using various programming languages Perl, MATLAB, C++ and tools to measure analytics such as convexity, OAS, CPR, Economic Capital, and VaR.
Led Data Mining Project of methods in knowledge discovery and data visualization of riskbased analytics. Improved and maintained servicing and origination models using MIAC software in the QRM suite of Asset Liability and Servicing tools.
Developed, calibrated, and tested mortgage models in C++/STL origination, servicing, prepayment with data and algorithms both internally created and from vendors ADCo, AFT, Intex. Worked on developing an extensive structured Monte Carlo simulation model to measure capital-at-risk across the firm from market, credit, and operations risks.
DELTA BANK, Kraljevo
September 1995 - August 1998 Research Analyst
Reported to Manager – Risk Management ; worked as part of a 5 person team.
Performed and conducted independent research such as company background checks, comparative industry analysis, trending analysis and demographic data.
Identified potential risk concerns within the Accounts Receivable portfolio and efficiently provided a risk assessment for the monthly Credit Watch report.
Created, reviewed, and modified the Risk Assessment Criteria model predicated upon characteristic changes in the industry and the Accounts Receivable portfolio.
Performed and conducted customer visitations to review credit documents.
Prepared and developed the monthly Credit Watch Report for FIS.
EDUCATION:
Bachelor Mathematics with Major - Computer Science, University of Kragujevac, Serbia, 1995
Diploma Computer Programmer, Gymnasium, Kraljevo, Serbia, 1986.
PROFESSIONAL DEVELOPMENT
Various Courses:
C, C++, C#, Turbo Pascal, MS Office, MS Outlook, MS Excel, Web Browsing tools, VB.NET, SQL Server
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