Customer service

Deborah A Femia

* ********** *****

Cranford, N.J. 07016

201-***-**** ***********@***.***

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Summary

** ***** ** ******** *******, Inside Sales and Sales Assistant in industries including business services and wholesale durable and non durable goods. Hard working, professional, detail oriented, great written and verbal

communication skills. Excellent customer service skills.

Professional Skills

Customer Service

• Provided information about products and services, to ensure customers needs were met.

• Responded, promptly to customers inquiries and communicated with a clear distinct voice.

• Handled heavy volume of customer issues in a call center environment.

• Maintained client relationship with follow up calls for notification of changes and any updated information.

Inside Sales

• Recommended products to customers based on needs and interests.

• Sold goods for wholesalers or manufacturers to businesses or groups.

• Identified prospective customers, followed up with phone calls, catalogs and product samples and processed orders via telephone, fax and e-mail thoroughly and efficiently.

Sales Assistant

• Assisted sales executive within the office environment.

• Acted an a liason between office, client and out side sales rep as needed.

• Followed up with phones calls, processed orders via data entry, sent samples as needed.

Management

• Managed approximately five employees for daily sales and service at retail store.

• Tracked and monitored inventory as well as placed and received orders.

• Handled daily receipts, prepared monthly reports and maintained inventory.

• Trained new hires and current employees to meet quality control standards.

Computer Skills

Microsoft Word, Works, Excel, Outlook and various business systems. Also Internet savvy.

Work History

March 2011- July 2011 Customer Service, Ace Walco Termite and Pest Control, Linden, NJ

Sept 2010 –Feb 2011 Waitressed, Charlie Brown’s, Scotch Plains, NJ

Jan 2010- August 2010 Assistant Manager, Dahn Corporation, Rahway, NJ

March 2003- August 2009 Customer Service/ Sales Assistant/ Inside Sales, The Cheeseworks, Ringwood, NJ

August 2000- February 2003 Customer Service/ Sales Assistant, D’Artagnan, Newark, NJ

Education / Training

Bayonne High School – business major / graduate

New Jersey City University- art major / non - graduate

New York Restaurant School – culinary arts / graduate

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