Project Manager Training

Professional Overview

Over five years full life cycle project management experience including three years EHR/EMR systems implementations and two years practice management systems implementations including excellent team building skills.

Ten years in healthcare administration, marketing, management, and patient care of chiropractic practice. Responsible for negotiating purchase of practice of retiring chiropractor and merging the two practices, including merging the clinical and technical aspects as well as the physical practice locations. Very successful in hiring/training/mentoring diverse teams.

Three years working on Y2K, managing projects, conducting migration training and desktop remediation classes for clients such as Northside Hospital, BellSouth, Pfizer Pharmaceuticals, Novartis Pharmaceuticals and Turner Broadcasting. Students have included the President of CNN Headline News and numerous on-air personalities.

Experience

Contract Project Manager – Healthcare IT

Community Health Systems – Meaningful Use Project Manager – Nashville, TN 10/2011 – 1/2012

• 76 day project plan

• Manage 12 analysts for three hospitals to implement all applications required to meet Tier I Meaningful Use criteria

• Complete Site Assessments

• Conduct Kick off meeting

• Customize and get sign off on all project documents such as Charter, Risk Management, Communications Plans, etc.

• Monitor unit and integrated testing and training

• Go Live preparation

• Conduct Go Live

Emory Healthcare – Clinical Applications Manager - Atlanta, GA 08/2011 – 10/2011

Temporary position managing an application portfolio that included clinical, business and financial applications such as CACTUS provider credentialing software and GE ViewPoint digital radiology software.

Epic Systems – All Modules – Kaiser Permanente – Atlanta, GA 01/2011 – 07/2011

• Managed internalization of six specialties (vascular surgery, plastic surgery, nutrition, geriatrics, dialysis, and cardiology).

• Scheduled and conducted Intake Meetings for new projects.

• Collected business requirements and build into project plan.

• Scheduled and conducted team meetings.

• Developed, published and executed work plans and schedules.

• Reported tasks, milestones and deliverables, appropriately escalating project risks.

• Defined and managed scope.

• Ensured SOX compliance.

• Maintained SharePoint site for each project.

• Facilitated regional business/clinical/PMO meetings.

• Motivated project team members who do not report to me.

• Participated in establishing best practices, processes and protocols for PMO.

NIT Health/Hoboken University Medical Center – Hoboken, NJ 11/2009 – 09/2010

Senior EMR Project Manager – Healthcare IT

• Managed all aspects and phases of large scale, fully integrated EMR implementation for a multi-facility health system (350 bed hospital with seven outpatient clinics).

• Responsible for requirements definition, application configuration, data migration, analysis, design/build, report definition report, testing, and training.

• Scope included CPOE, clinical, emergency department, surgery, pharmacy, laboratory, radiology, nutrition, interfaces and HIMS/PIMS.

• Reported to the CIO; worked with CIO and CMIO on a daily basis.

• Hired, trained, mentored and managed EMR implementation team of 12.

NIT Health/Hoboken University Medical Center, cont’d.

• Developed and maintained project plan; tracked project milestones and deliverables.

• Coordinated and tracked deliverables and project specific activities performed by cross-functional project teams such as HL7 Interface teams.

• Developed and maintained strong working relationships with all key internal stakeholders including hospital executives, analysts and vendors.

• Attended C-level meetings and delivered presentations to C-level suite including monthly status reports.

• Conducted enterprise-wide assessment and wrote enterprise assessment report.

• Dual role as vendor / partner project manager and hospital (client) project manager.

• Managed project changes, issue escalation and resolution.

• Chaired Interdisciplinary Team and facilitated Physician Advisory meetings.

• Well-versed in meaningful use and responsible for communicating with all levels regarding the meaning and impact of meaningful use on the EMR implementation.

Greenway Medical Technologies – Atlanta, GA 10/2009 – 11/2009

Greenway Certified Resource – EMR Implementation Specialist

Provided go-live support and training for two locations of large multi-facility practice.

HIT Services Group – Nashville, TN 08/2008 – 10/2009

EMR Project Manager – Healthcare IT

• Full life cycle implementation of five nephrology practices (approximately 75 locations simultaneously) including workflow assessments, application build and configuration, HL7 interface vendor management, data migration, report definition, training, ongoing support and optimization.

• Conducted workflow assessments for approximately 16 practices (116 providers and 440 end users) Assessments were in addition to my own clients above.

• Initiated and managed HL7 interfaces for labs, practice management systems, hospitals, transcription, ePrescribing (DrFirst).

• Coordinated the deliverable and project specific activities performed by cross-functional project teams.

• Tracked project milestones, deliverables, expectations; identified and escalated project risks and issues; delivered progress reports.

• Developed and maintained strong working relationships with all key stakeholders including practice executives, analysts and vendors.

• Provided back up technical support, on-site training and support for go-live.

Self-Initiated Projects

• Designed and wrote design blocks for various stages of implementation to be completed from contract signing through go live and on to the optimization phase.

• Evaluated and recommended products and platforms such a WebEx Training Center and Adobe Presenter for entire department.

• Developed and implemented use of Style Standards for all HITSG documentation.

• Initiated and collaborated on development of implementation methodology resulting in a 412 point implementation plan.

Training

• De facto training department manager – created new training department responsible for all training of client physicians and staff as well as HITSG staff.

• Wrote training department business plan.

• Created content and wrote training section for client implementation binder.

• Designed, wrote and maintained 238 page training manual including ePrescribing.

Children’s Healthcare of Atlanta – Atlanta, GA 05/2008 - 08/2008

Epic CPOE Rollout Contractor

• Received four weeks of Epic CPOE classroom training.

• Go-live floor training and support of physicians, nurses and unit secretaries on Epic CPOE in the Transplant Unit (45 consecutive days – 480 hours total).

Paul A. Chandler, DC – Alpharetta, GA 1992 – 2007

Management

• Decision maker responsible for the selection of and implementation of four separate practice management systems (MedEz, Lytec, QuickPractice, Medical Office).

• Responsible for all aspects of financial management including $500k budget, cash flow, AP/AR, and payroll.

• Credentialing (initial and ongoing) with 20+ managed care companies.

• Responsible for the negotiations, due diligence and purchase of practice of retiring chiropractor including the administrative and technical aspects as well as the physical location of the business.

Administration

• Hired, trained and managed staff of four admin and patient care employees.

• Developed and implemented patient and employee policies and procedures.

• Provided the vision, incorporated, and lead the practice to a 300% increase in volume and revenue.

• Quadrupled per claim collections through correct coding initiatives.

• Performed all front office duties including check in/out, phones, patient flow, insurance benefit verification, medical records custodian, charges, rebilling, insurance follow-up, EOBs.

• Handled all aspects of business and provider side of practice including licensing, insurance, certifications, marketing, on-line presence, community relations, tenant/landlord relationship, and vendors.

Clinical

• 10 years patient care experience.

o Patient flow.

o Administering therapeutic modalities such as ultrasound.

o Ensuring compliance with all regulations such as HIPAA, PHI.

o Documenting of care.

o Scribing for physician.

Certifications

- PMP - anticipated 1/12

- Greenway PrimeChart Certified

- Medsphere OpenVista Certified Consultant

- Certified Help Desk Manager

Applications

EMR Applications

- Epic Systems

- Acumen nEHR

- Greenway PrimeChart

- Medsphere OpenVista

Project Management Support Applications

- SharePoint 2007 Intermediate

- MS Project 2007 Intermediate

- MS Visio 2007 Intermediate

- Footprints - Intermediate

- Remedy – Intermediate

End User Applications

- Outlook ‘10 ’07, ’03 - Expert

- Lotus Notes 8 - Expert

- MS Word ’10, ’07, ’03 Expert

- MS Excel ’10, ’07, ’03 Expert

- MS PPT ’10, ’07, ’03 Intermediate

- MS Access –Intermediate

- IE8 – Expert

- Google Chrome

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