Customer Service Assistant
Resume:
Jessica Conklin
Grand Rapids, MI **503
Phone: 269-***-****
********@*****.***
Career Objectives:
To obtain a position whereby I can benefit my employer with my outstanding communication/social skills, customer service experience, leadership and ability to learn while being very punctual and professional at all times.
Education:
August 2005-May 2009 Ferris State University, Big Rapids, Michigan
B.S. degree Business/Marketing/Professional
Tennis Management/ Retailing
Work Experience:
June 2009-June 2010 Midtown Athletic Club, Palatine, IL
Director of Junior Tennis
August 2005-May 2009 Ferris State Racquet and Fitness Center, Big Rapids, Michigan
Front Desk, Assistant Professional, Marketing Associate, and Stringer
May 2008-August 2008 Birmingham Country Club, Birmingham, Michigan
Assistant Junior Director & Front Desk Associate
January 2008-October 2008 Odyssey Night Club, Big Rapids, Michigan
Bartender
May 2006-August 2006 YMCA Tennis Club, Kalamazoo, Michigan
Assistant Professional/Administrative Assistant
May 2005-August 2005 Gull Lake Country Club, Richland, Michigan
Assistant Professional
Honors and Achievements:
I’ve accomplished many honors and achievements including National Honors Society, Captain of the Ferris State Women’s Tennis Team, Student Council Secretary/Treasurer and Varsity Letter at Parchment High School in Tennis, Volleyball, and Softball.
Playing/Technical Skills:
Ferris State University Women’s Tennis Team 2005-2009
Microsoft Office (Excel, Word, Powerpoint, Publisher, and Quickbooks)
Apple Programs (iMovie, Numbers, Pages, Keynote,iPhoto)
Social Networking (Facebook, Twitter, Craig’s List, Google)
Professional Memberships:
Professional Tennis Management Student Association
Ferris State University Women’s Tennis Team
USPTA
CPR Certified
Character References:
Tom Daglis/ Certified Master Professional
President of the USPTA
Director of Tennis Lakewood Country Club
Director of Professional Tennis Management Program (2005-2008)
Robyn Kove
Director of Marketing/Membership Relations
Midtown Athletic Club-Palatine
Matt Parker/Certified USPTA Professional
Director at Birmingham Country Club/Birmingham Racquet Club
Birmingham Country Club
Alex Palladino/Certified USPTA Professional
Head Coach Ferris State University Men’s and Women’s Tennis Teams
Ferris State University
Matt McClure/Certified USPTA Professional
Head Professional at Westmoreland Country Club
Westmoreland Country Club
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