Quality Assurance Management

Joseph Platt

Simi Valley, CA *****

Phone: 818-***-****

E-mail: ******-*****@*******.***

Summary:

IT professional extensive experience in asset management, systems analysis, change and configuration management. Strong communication, troubleshooting, strategy planning and performance optimization skills can be effectively utilized. A committed professional, who is highly organized, adjusts well to all types of environments. I’m able to learn new procedures quickly and adapted to customers’ needs.

Skill Summary:

Technical Knowledge:

• HP Asset Center

• IBM TAMIT, TADDM

• Microsoft VB6, Visual C++

• Siebel Toolset

• CCC Harvest - (Perl)

• Endeavor

• Peregrine Service Center

• Remedy

• Job Scheduling

• IBM ClearCase

Business Management/Support Services:

• Technical Support Management

• Asset Management

• Change and Configuration Management

• Research

• Logistics Management

• Client Interfacing

• Quality Assurance and Governance

Professional Experience

Computer Sciences Corporation (CSC) 2007– 2011

Los Angeles, CA

Farmers/Zurich Financial Services account

Asset Management Coordinator

• Supported the asset management migration from HP Asset Center to IBM TAMIT. Successfully assisted with the transfer of over 15000 assets globally reviewing all change records submitted to ensure compliance and adherence to change management process.

• Worked with Transition and Transformation team to document asset management process as well as asset lifecycle through asset inventory system.

• Provide second level support to Change Management in determining the Asset Management impact of Change Records not marked as having impact to Asset Management.

• Created and maintained Status report sheets to measure all related statistics for change records and server updates within the asset inventory system.

• Successfully completed IBM sponsored MAXIMO TAMIT, TADDM, and BIRT Reporting Training.

• Provided strategic guidance to CSC transition and transformation team towards implementation and deployment of CSC tools such as IBM TADDM and TAMIT.

Farmers/Zurich Financial Services / Farmers Insurance 2001-2007

Senior Technical Support Analysis Los Angeles, CA

• Trained operations personnel on new processes and procedures, MVS commands, JCL overrides. Fixed batch abend’s and corrected JCL errors on production jobs with programmer’s assistance.

• Monitored all messages on 37 mainframes, including the online products (CICS and IMS), which included the production related batch tool. i.e. CA-7/JOBTRAC and CONTROL_M

• Created a working procedure document (also made a online version available) describing the daily function for Operations web based WebSphere application handling of servers on the Mainframe

• Produced a working document for handling the mainframe sub-system DB2.

• Worked on a project to created a communication database in Lotus Notes for data center operations

• Performed IPL functions on Mainframes. Successfully prevented major outages to Mainframes by early detection and initiating immediate triage and remediation

Zurich Financial Services / Farmers Insurance 1998- 2001

Configuration Management Processor - Quality Assurance Los Angeles, CA

• Worked with ClearCase (Distributed System) / Endeavor (Mainframe) / Windows 2000 on migrating programs to production environments.

• Repackaged code as .ear files for upload and testing within the test environment

• Worked in Peregrine Configuration Management Systems on tracking configuration changes and ensuring strict adherence to configuration management policies

Zurich Financial Services / Farmers Insurance 1993-1998

Team Lead (Configuration Management) Quality Assurance Department Los Angeles, CA

• Coordinate activities related to migrating code into Production. Worked with development teams to schedule major and minor release in a multi-platform environment (Unix/NT/Mainframe).

• Troubleshot problems relating to code implementation that affects workstation, servers (local and remote) and Mainframe system environments.

• Worked closely with Infrastructure, DBA, Applications, Operation, Software distribution and Business users, to ensure the quality of the code that was ‘Push’ or ‘Pulled’ into production was on schedule and quality controlled.

• Created staging areas for quick application back out and other recover processes that would be implemented as a contingency plan. Assisted with the Change Management meetings dealing with emergency or scheduled modification to Production.

• Worked with CCC Harvest (Distributed System) / Endeavor (Mainframe) / Windows 2000 / NetInstall for code migration to various environments

• Supervised the configuration management department’s activities; including the tools used for versioning and migration code for test cases as well as distribution to end-users.

• Updated High power PC workstation used to build program code. Application on workstations included VB(6), Siebel tools, Visual C++ and all other Microsoft products

Zurich Financial Services / Farmers Insurance 1990 - 1993

Technical Engineer - Configuration Management Los Angeles, CA

• Moved program modules across test environment, thus allowing modules to be tested thru CICS environment.

• Created packages to move tested modules/programs/JCL/Control cards to Production mainframe environments.

• Worked on the “C.O.N” removal project, in which a program or code could be moved from a build machine or programmer’s PC to the mainframe.

• Recreated the questioner form for submitting processing programs requests into a test bed for programs to be tested under a CICS environment.

Zurich Financial Services / Farmers Insurance 1990-1990

Lead Computer Operator- Night shift Los Angeles, CA

• Monitored the production cycle for nightly jobs and all mainframe batch processes

• Created and submitted reports on CICS availability

• Acted as operator backup if needed

• Updated daily Shift Report for management

• Initiated application contact procedure when required by operator in order to notify a programmer about an abend’s job

• JCL

• CA7

• CICS

• IMS

• Control-M

• JobTrack

Education

California State University, Los Angeles Ongoing

General Education

Completed Course Classes

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IBM Tivoli Reporting for Enterprise IT and Asset Management 7.1

IBM Tivoli Asset Management for IT 7.2 Fundamentals

Tivoli’s Process Automation Engine

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