Quality Control San Francisco

FRANCES M. AYON, CTA

**** ****** ***, *** ***** CA 95758 • Tel: 415-***-****

Email: ******@*****.*** • Website: http://www.linkedin.com/in/fayon4

PERSONAL PROFILE & CAREER OBJECTIVE

Highly motivated & experienced travel professional is seeking a position that will fully utilize an extensive background in all aspects of worldwide travel operations & business administration. Self-motivated and self directed with the ability to work independently or as a team player. Desire a career that will provide a challenging opportunity for significantly contributing to a company's efficiency, organization, growth and profitability. I am able to relocate to any geographic location.

SUMMARY OF QUALIFICATIONS

AREAS OF KNOWLEDGE & EXPERTISE

∙ Policy & Procedures ∙ Worldwide Geography ∙ ARC Sales Report

∙ Client & Business Relations∙ International Ticketing ∙ Quality Control

∙ Groups & Meetings ∙ Strategic Planning ∙ Employee Relations

∙ Consolidator & Web Fares∙ Info Technology Services ∙ Organizational Behavior

COMPUTERS

∙ APOLLO/GALILEO ∙ WORLDSPAN ∙ SABRE

∙ IBM PC ∙ Windows XP ∙ Apple Macintosh

∙ MS Office & Outlook ∙ WordPerfect & Excel ∙ internet Explorer

PROFESSIONAL EXPERIENCE

Nov 2007 to Mar 2009 CORPORATE TRAVEL IT ADMINISTRATOR

Oct 2003 to Oct 2005 TRAVEL CONSULTANT

SMART TRAVEL, San Francisco CA

SABRE conversion from APOLLO/WINDOWS XP Corporate & Luxury VIRTUOSO travel agency. Developed & implemented information system to streamline agency’s computer operations, completed APOLLO “Custom Check” classroom training to write/edit GDS rules & certified Cornerstone Information Systems (CIS) ResRules writing ResQCX.

Oct 2005 to Oct 2007 SENIOR CORPORATE TRAVEL CONSULTANT

DIRECTRAVEL, San Francisco CA

West coast corporate travel management division. APOLLO/WINDOWS XP.

Jan 2002 to Mar 2003 CORPORATE TRAVEL CONSULTANT

MERIDIAN WORLD TRAVEL/AMERICAN EXPRESS, Redwood City CA

Corporate Travel Management included both APOLLO & WORLDSPAN/WINDOWS GDS. Provided Corporate Agents GDS system transition operation assistance.

Jun 2000 to Jan 2002 TRAVEL SERVICES ASSOCIATE III/EXECUTIVE DESK

ROSENBLUTH INTERNATIONAL, San Francisco CA

Global Corporate Travel Management - APOLLO/WINDOWS 95 & On-Site Floater

Mar 1996 to Jun 2000 TRAVEL CONSULTANT

AVERETT HANSSON WORLDWIDE, San Francisco CA

Corporate & Leisure WORLDSPAN/WINDOWS 98 full service travel agency.

Oct 1995 to Mar 1996 AIR COORDINATOR

ROYAL CRUISE LINE, LTD., San Francisco CA

Worldwide Cruise & Tour Company - included both SABRE & WORLDSPAN GDS

Mar 1988 to Sep 1994 HOSTESS, THE GRILL RESTAURANT

THE PAN PACIFIC HOTEL (THE PORTMAN HOTEL), San Francisco CA

Aug 1987 to Oct 1995 TRAVEL CONSULTANT

FIRST CLASS TRAVEL, INC., San Francisco CA

The first hired employee for full service Corporate & Leisure/Luxury WORLDSPAN store front travel agency located in the financial district/Jackson Square area.

EDUCATION

INSTITUTE OF CERTIFIED TRAVEL AGENTS

• CERTIFIED TRAVEL ASSOCIATE MAY 1998

• CORPORATE TRAVEL SPECIALIST MAR 1999

• NEW ZEALAND DESTINATION SPECIALIST MAY 1998

INTERNATIONAL COLLEGE OF TRAVEL 1985

CITY COLLEGE OF SAN FRANCISCO 1984-1986

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