Project Manager Management

Charles R. Schroeder

919-***-**** *******@**.**.***

http://www.linkedin.com/in/chuckit

OBJECTIVE

Management responsibilities in application development, quality assurance, customer service/support or process improvement areas drawing on strengths in leadership, innovation, high-level teamwork, proactive planning and effective communications. Goal is to manage and lead the organization into the future by actively pursuing customer/client satisfaction, maintain focus on and contribute to desired business objectives through selection, justification and acquisition of the correct technology.

PROFESSIONAL SUMMARY

Results-driven Information Systems professional with 20+ years experience aligning applications with key business objectives to achieve bottom-line results. Expertise in leading various sized project and product development initiatives through the development lifecycle.

• Maintains focus to ensure delivery of what was requested when it was needed

• Strong team builder and coach, skilled at inspiring confidence, leading by example and managing high-performance teams that require quality

• Continuously seek innovative ways to improve operational productivity through the introduction of new technologies and process improvement

KEY COMPETENCIES

Program & Project Management Strategic Planning

Business Process Improvement Performance Management

Software & Product Development Resource Planning

Administrative Management Vendor Management

Client Relationship Management Contract Negotiation

Customer Care Quality Assurance

PROFESSIONAL EXPERIENCE

Ateb, Inc. - Raleigh, NC 2008 - 2011

Project Manager, Process Improvement 2010 - 2011

Project manager of the Ateb process improvement initiative. Scope included identification, implementation, and improvement of sales flow, software development and information technology processes supporting Ateb product offerings in the brand/generic drug space, including clinical trial recruitment and prescription drug compliance campaign activities.

Recent projects include:

• Development and deployment of an enterprise change management process.

• Completed Six Sigma self study/tutorial.

• Implementation of a Health Information and Portability Act (HIPPA/HITECH ) compliant data access validation process

• Sourcing/acquisition of a workflow process automation tool.

Other responsibilities include project /product management of complimentary Ateb product deployments as assigned.

Manager, Analytics & Production Reporting - 2008 - 2010

Led the staffing and provisioning of a team responsible for results analysis and operational reporting utilizing the SAS, SPSS and R products. This was a new direction for the business and it has added value in its ability to justify the success of product offerings with positive statistical data.

Lowe's - Mooresville, NC 2007 - 2008

Solution Delivery Manager -

Project management of resources (on and off-shore) performing application enhancement, development, integration, quality control and customer care for enterprise/global financial applications within Lowe's. The application suite included PeopleSoft (U.S. & Canada) and Oracle financials (Mexico). Projects, managed and tracked utilizing the Lowe’s PMO guidelines included sourcing, acquisition and subsequent customization of a financial information consolidation tool, creation of resource management and tracking processes as a prelude to installation of Microsoft project server and finally management of an upgrade to the PeopleSoft financial applications. Completed PMI preparation training April 2008.

Progress Energy Corporation - Raleigh, NC 2005 – 2007

Manager, Enterprise Systems -

Manage client expectations and the enhancement, development, quality and support of enterprise applications including the PeopleSoft (Oracle) Human Capital and Remedy IT Service Management product suites. Identify, develop and implement process improvement areas i.e. change request valuation, automation of change management via Remedy, Sarbanes-Oxley compliance monitoring and measurement of critical application operational metrics. My team utilized a number of technologies including java, .net, Linux, Oracle and SQL Server. Initiatives included creation of product roadmaps, an upgrade of the PeopleSoft HR application and the evaluation, selection and implementation of an ITIL based IT Services Management SaaS (Software as a Service) offering.

SpectraSite, Inc. - Cary, NC 2000 - 2005

Director, Application Services -

Management and support of the development and delivery of quality, standards-based custom software applications in support of core business functions (indoor-outdoor wireless/cell towers) utilizing a flexible SDLC. Responsible for custom business application content, features and development. Other areas of focus included technical product support, quality assurance and project management. The technical development environment was Microsoft based and we utilized the Mercury test suite. Supporting applications included JDEdward One World, Computer Associates Service Management (service desk, asset management) and Ultimus Business Process Management application.

IBM, RTP, NC 1996 - 2000

Product/Project Manager 1999 - 2000

Served as the primary interface between the Hursley software development laboratory (UK) and the North American product development organizations. Facilitated the identification of product (MQSeries Integrator) enhancements/deficiencies. Evaluated, prioritized and presented requests to the product development staff for disposition. Generate and manage a project plan supporting delivery of the approved requested enhancements. Completed the full IBM Project Management curriculum.

Sr. Application Development Manager 1997 - 1999

Managed the development of a commercial shipment tracking, supply chain management solution utilizing the X.12 and EDIFACT standards. Staff included IBM and contract employees both local and remote. Role included management of supporting projects, process implementation, product support as well as full budgetary responsibility. Focus of the group was solution integration with specific attention to the logistics discipline. Completed IBM Project Management certification training.

IT Consultant/Project Manager 1996 - 1997

Project Manager of a software conversion/implementation project for AMTRAK. I utilized IBM’s Worldwide Solutions Development and Deployment Methodology (WSDDM). Project scope was conversion of a legacy passenger reservation application to Visual Basic. Additional responsibilities included client management, technical consulting, resource management, and solution development/implementation.

Career Notes:

Project Director, Customer Integration - Direct management of a support function utilizing my development/consulting background and EDI product knowledge to create and identify cost-effective shipment tracking solutions. Primary focus was solution integration with specific attention to data, process and new technology implementation within the supply chain management area. Served as company representative on the ANSI X.12 and UN/EDIFACT Standards bodies.

Manager Manufacturing Information Systems; Systems Engineer; Manager, Systems Engineering

EDUCATION - B.S. Computer Science Cleveland State University

MILITARY SERVICE - U.S. AIR FORCE Honorable Discharge

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