Electronic Engineer/Technician

PAUL C. SMITH

**** ******* ******, **** ****** City, Utah. 84128 | p: 801-***-**** | e: ******@*******.***

TECHNICAL SKILLS

Hardware Diagnostics | Computer Maintenance & Repair | Microsoft Windows | PC Computer Software

EXPERIENCE

Technical Support Rep. Level II - Teleperformance | West Valley City, Utah | 2007 - 2009

Provide technical support for Dell XPS computers. Run hardware diagnostics, ordered parts, and setup service. Help with support for all versions of Microsoft Windows. Reinstall software.

Technical Support Rep Level I - Alorica Inc | Magna, Utah | 2004 - 2007

Provide technical support for eMachines, and Gateway computers. Refer customers to service centers as needed. Help with support for Windows XP & Vista.

Customer Care Rep Level I - Convergys | Murray, Utah | 2002 - 2004

Provide customer service, technical support, and billing assistance with AT&T Broadband internet, and Comcast Digital Phones.

Manufacturing Operator - Gateway Inc. | Salt Lake City, Utah | 1999 - 2001

Disassemble customer returned computers, returned parts to stock, deal with customer service delivery refusal.

Technical Support Rep. Level III - Packard Bell / NEC | Magna, Utah | 1995 – 1999

Provide technical support for Packard Bell systems, products, and Microsoft Windows.

EDUCATION

Associates Degree - Electronics Technology Salt Lake Community College – Salt Lake City, UT

CERTIFICATION

Certification - IPC 610 | 2007

Certification - A+ Certified Computer Technician

License – FCC General Radio/Telephone

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